Heidi Knittel Email & Phone Number

San Francisco Bay Area

Adult Protective Services

Tacoma, Wa

In my role as investigator of adult and disabled abuse, I independently provided intensive and professional services to a population of high risk persons, who were medically, functionally, mentally, and/or financially dependent and in need of a full range of home and community services. I investigated allegations of abuse, neglect, exploitation, and/or abandonment of vulnerable adults.● Face to face interviews with alleged victims, alleged perpetrators, and collateral contacts. ● Collected and evaluated relevant information to make decisions related to investigation, services and outcomes● Coordinated and collaborated with law enforcement agencies, legal entities, contractors/providers, physicians, community agencies, and other state agency divisions, in order to provide services to vulnerable adults● Provided client advocacy, as well as consultation, networking, family support and crisis intervention

Boise, Idaho

I enjoyed developing and managing a client-centered, strengths based service coordination agency, designed to help people with mental health and other disabilities access resources to achieve stability and improve wellbeing.Program Manager● Hired and trained staff; authored polices and procedures according to state and federal regulations; facilitated clinical treatment team meetings to review complex cases; held monthly staff training and educational meetings; marketed services through a variety of methods (e.g, brochures, website, social media)● Developed strong relationships with community providers and stakeholders, to promote advocacy and improvement of statewide mental health servicesCase Manager / Service Coordinator● Administered psychosocial assessments; developed treatment plans identifying areas of need; assisted client with accessing resources to meet those needs● Consulted with diverse professionals and collateral contacts, such as social workers, community providers, law enforcement, legal and medical entities● Utilized electronic health record (EHR) system of documentation: e.g., assessment, progress notes, utilization management reviews● Participated in agency and program meetings and professional development trainings to ensure ongoing and excellent delivery of services

District 12 - Idaho

Running for Idaho State Senate provided a unique opportunity to bring greater attention to mental healthcare needs.● Met with and represented constituents, to address the need for improved policies and services● Provided public testimony to the state legislature and the broader community, to address improvement of public health and education services● Engaged in political debates addressing many issues of constituent concern, including access to healthcare, mental health services and special education

Boise, Idaho Area

Provided therapeutic intervention and skills training for clients with complex mental health diagnoses and co-occurring disorders, to identify maladaptive functionality, and teach more successful, meaningful methods of interaction and coping skills.● Developed treatment plan integrating techniques based on unique needs; e.g., attachment theory, brief psychotherapy modalities, early childhood and adolescent development and trauma● Provided family education and skills training to support more adaptive family functioning within the home● Responsible for progress notes, bi-annual reviews, discharge summaries and treatment recommendations● Participated in agency and program meetings and professional development trainings to ensure ongoing delivery of excellent services

Petaluma, California

Gained MFTi hours working with adolescents in a treatment facility milieu, for an agency dedicated to improving the lives of adolescents, by transforming dysfunctional and destructive patterns into positive, self-sustaining values that encouraged a healthy, balanced way of life.Counselor (MFTi)● Utilized principles of milieu therapy to apply specialized behavioral techniques and interventions● Provided specialized individual therapy: Emotional Freedom Technique (EFT) and guided meditations● Assisted with group therapy facilitation● Participated in agency and program meetings and professional development trainings as required, including: program-specific meetings, individual and group clinical supervision and clinical case conferencesTreatment Team Assistant● Participated in multidisciplinary team meetings to support clinicians, review student progress and ensure appropriate delivery of services● Developed quarterly client progress reports and discharge summaries● Maintained client files to ensure agency, state and federal compliance and continuity of care● Supervised and monitored student records, progress notes and incident reports

San Francisco Bay Area

Supported clients with alcohol, chemical, food and other addictions, and co-occurring mental health, behavioral and medical disorders, in learning adaptive coping methods through counseling, education and the 12-Step model of recovery.● Administered psychosocial intake assessments● Provided individual, group and couples/family counseling● Facilitated 12-Step study groups● Created and taught educational and coping skills materials to client groups● Participated in agency and program meetings and professional development trainings as required, including: program-specific meetings, individual and group clinical supervision and clinical case conferences ● Maintained client documentation and progress notes, communicated with health insurance companies

B.A., English Literature

Master'S Degree, Psychology