Handle issues and needs for hundreds of clients at two centers with professionalism and careCoordinate schedules, staffing, and events between two centersSolve problems encompassing billing, agreements, terminations, legal requirements, building and office maintenanceManage and train a team of Community Associates

Establish and maintain a professional environment while resolving problems and concerns for over 200 clientsPlan multiple community networking events each monthRestructure virtual client process to facilitate more thorough client onboardingPresent prospective clients with a friendly, professional, and knowledgeable center teamCommunicate changing circumstances to clients with clarity and professionalism

Designed new, original content for business social media campaignUtilized Instagram, Facebook, and Twitter to promote both the individual store and the company brandIncreased post views, Likes, and account Followers to widen social media audienceUsed social media for community outreach, public relationsProvided top tier customer service and communicationsTraining new and fellow employees, supporting a learning environmentReceiving and inventorying merchandiseExecuting vendor returnsUtilizing extensive knowledge of children and teen literature to make recommendations and meet specialized customer needsAdapting displays to increase salesMoney ordering

Wrote and presented introductions for visiting authorsProvided excellent customer service befitting the famous Harvard Coop BookstoreAssessed and responded to inquiriesMaintained store inventory, displays

Courses in Creative Writing, Scriptwriting, Literature, and Old English.

Maintained inventory, processed and directed daily shipmentsBriefed booksellers on literary trends and popular stock in Kids departmentMaintained extensive, detailed knowledge of stock to aid in tailored recommendationsPlanned and implemented weekly story time community program