Heidi Lambert Email & Phone Number

Milwaukee, Wi, Us

Santa Ana, California, Us

Melville, New York, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Manage projects, tasks, and issues related to the technical services team to ensure deadlines are met.Drive project deliverables, status updates, and communication with clients.Create and maintain procedural documentation for the technical services team including deliverable documentation and use cases.Assist VP of Development and Director of Technical Services with administrative and operational duties.Assist Technical Support Staff with case research, escalation, and resolution.Assist Account Manager with change requests, customer system upgrades, billing inquires, and technical questions/issues.Manage timelines for product upgrades required for completion by Technical Services team.Work with Development staff on timelines and approvals for customer requests and/or technical support escalations.

Milwaukee, Wi, Us

Assist with documentation, including but not limited to meeting minutes, training documents, testing documents, and process flows, throughout project lifetime.Perform Quality Assurance testing and tasks to ensure end product is complete based on customer's needs.Analyze business needs with Senior Consultants to provide full and successful projects.

Milwaukee, Wisconsin, Us

Responsible for guiding clients through the implementation of Corvisa’s products and platform within the client’s environment. Maintained and enhanced that knowledge as the products evolved.Oversaw multi-phase, multi-dimensional, multi-resource projects from inception to conclusion in accordance with Corvisa’s established methodology while maintaining high customer satisfaction.Collaborated with clients to define requirements and managed expectations and communications from inception through delivery, including status updates, budget reconciliation, scope changes, etc.Implemented and configured Corvisa products to meet client requirements, according to the defined project scope, on a project-by-project basis. Conduct end-user training, in person or via web meetings, and defined optimal user acceptance testing.Provided outstanding customer service at all times. Functioned as the client’s advocate within Corvisa.

Milwaukee, Wisconsin, Us

Responsible for documenting internal processes to assist with implementation of products.Responsible for configuration and client facing documentation with assistance of Engagement Manager.Responsible for quality assurance testing, ensuring product meets requirements according to project scope.Assisted with all projects and meetings, including client training, discovery meetings, and go live prep.Maintained knowledge of TTS guidelines and number porting functions.Provided outstanding customer service at all times. Functioned as the client’s advocate within Corvisa.

Milwaukee, Wisconsin, Us

Deliver excellent customer service to current and future clients.Assist with new leads between potential clients and Account Representatives.Provide support for Cloud Based software including IVR, CDR, DID, Corvisa Cloud Softphone, and more.Provide support for Cloud Integration with SalesForce users.

San Francisco, California, Us

Perform data entry and input of loan information and documentation into client-specific systemsWork with large amounts of data where attention to detail is important

Marketing, consulting, training for fortune 500 companies.

Menomonee Falls, Wi, Us

• Assist team members in quality assurance and escalated call requests for bilingual sales representatives.• Support processing fee department with reports and day-to-day interactions with sales representatives and leads.• Help create and maintain standards for bilingual projects such as call scripts and marketing tools.• Provide weekly reports for quality assurance standards for individual representatives.

London, Other (Non U.S.), Gb

Organized and created walking tours for students living in London for Travel Club.Utilized interpersonal skills to inform international students of events held.Provided organized and efficient products to assignments and completed assignments ahead or on time.Made use of knowledge of Microsoft Office and various other office skills for day-to-day tasks.

Stevens Point, Wi, Us

Utilized office skills such as answering telephone and sorting mail.Arrived on time for shifts and remained flexible when others arrived late.Developed relationships with diverse groups of individuals working at desk and living in building.

Stevens Point, Wi, Us

Utilized interpersonal skills to accomplish tasks such as developing programs for adults.Created bulletin boards, as well as social and educational programs within expected dates scheduled.Made use of crisis management skills to address moderate to severe situations.Developed a social identity and provided guidance for diverse groups of adults.

Provided customers with creative designs in floral department.Gained extensive experience in customer service and served diverse groups of people.Provided efficient and pleasant service. Answered telephones, took phone orders, and assisted customers in professional and friendly manner.

Stevens Point, Wi, Us

Rented out and used multimedia equipment.Maintained contact with diverse groups of people.Operated cash register when necessary to make sales.