Heidi Learned Email & Phone Number

Williston, Vt

Management of business unit cash by performing the following duties:- Interface with DFAS and commercial customers- Process cash applications- Conduct daily balancing of clearings and receipts- Manage "My Invoice" distributions- Process credit card payments- Review unapplied receipts and updating of receipts- Process "pay.gov" payments- Reconcile deposits to cash accounts and Corporate confirmation- Update receipts file by SBU and distribute- Conduct cash management closing activities, various JEs wires, taxes, pay.gov, bank fees, credit cards, ect- Manage Corporate reporting - cash and equivalents, outstanding checks- Prepare general ledger account reconciliations- Add/update address requests as needed- Facilitate scrap management - cash application- Conduct escheating reviews with support from the Billing & Receivable Analyst- Provide audit support- Provide support to he Billing & Receivable Analyst for OTS shipments

South Burlington, Vermont

The Accounts Receivable Representative III/Team Lead – Billing oversees and delegates timely and accurate processing of financial transactions and related paperwork in accordance with accounting guidelines. This position is responsible for all billing transactions, generation of invoices, and/or cash applications, and acts as an expert in their assigned area, resolving complex issues.• Ensure Billing activities are completed in time for period, quarterly, and annual financial closings.• Monitor the daily billing transactions of the Billing Team.• Support Supervisor with managing the team schedule.• Delegate and prioritize work balance in partnership with Supervisor.• Work directly with SME’s and Consultants to resolve and document technical issues when Billing jobs do not post successfully, and coordinate notification to impacted groups.• Initiates, executes, and participates in process improvement projects.• Responsible for process design, documentation, organization and implementation to team members.• Coach, train, and shadow team to ensure consistency of team and personal growth of individuals.• Responsible for on-going business status updates to the Supervisor of Cash Applications & Billing. • Use SAP proficiently• Gather documentation for financial and internal control audits• Ensure team maintains compliance with internal controls and support team during financial and internal control audits• Provide feedback to refine and improve processes on an ongoing basis• Ensure escalated customer concerns are resolved as needed• Correct and track billing errors • Cooperate and communicate with internal customers, peers and other departments (i.e. Customer Care, Sales,) to ensure organizational and customer commitments are met

South Burlington, Vt

• Responsible for maintaining open receivables for selected AFH (Wholesale Distributor) territory base• Prevented accounts from reaching past due status, collection of past due accounts and resolution of claims with carriers for customer disputes • Deduction management specialist• Collecting data, analyzing information, collections of open receivables on declined transactions, and credit card chargebacks • Expertise in analytical research, & trending of financial data • Contributor to process documentation, new process implementations, and trainings within department and cross departmentally• Knowledgable in SOX & PCI standards for varied merchant levels• Maintained weekly aging, deduction management, and top accounts reports

South Burlington, Vt

Performs tasks with general supervision and instructions for routine work.- Process daily lockboxes for Enterprise - Interact with our 3PL’s for processing payments for Keurig- Enter deposits and apply payments in AR system for the Enterprise- Enter and maintain corresponding deposit data- Maintain and complete closing duties checklist to ensure timely close- Monitor daily AR automated jobs, incomplete deposits, and error buckets- Notify impacted groups and assist with resolving jobs not posted successfully- Research and resolve deposit and payment discrepancies with both internal teams and external contacts- Work closely with credit and collections to assure proper support and documentation for deductions- Provide support and coverage for Cash Application Team.- Gather documentation for financial and internal control audits- Support adherence to internal control processes- Follow process documentation- Reconcile AR to 3rd Party Vendor

South Burlington, Vermont

Position was at Keurig Green Mountain Performs tasks with general supervision and instructions for routine work.- Process daily lockboxes for Enterprise - Interact with our 3PL’s for processing payments for Keurig- Enter deposits and apply payments in AR system for the Enterprise- Enter and maintain corresponding deposit data- Maintain and complete closing duties checklist to ensure timely close- Monitor daily AR automated jobs, incomplete deposits, and error buckets- Notify impacted groups and assist with resolving jobs not posted successfully- Research and resolve deposit and payment discrepancies with both internal teams and external contacts- Work closely with credit and collections to assure proper support and documentation for deductions- Provide support and coverage for Cash Application Team.- Gather documentation for financial and internal control audits- Support adherence to internal control processes- Follow process documentation

South Burlington, Vermont

Utilize Webcollect software to log collection activitiesWork with senior department members to reconcile and analyze accounts & contractsPerform collection actions within portfolio of higher volume and complex clients with limited supervisionEnter work-flows for refunds, bad debt write-offs and AR escalationsParticipate in Business Unit bi-weekly cash callsInterface with support/install personnel & other departments to resolve billing issuesGenerate dunning letters and AR Aging reports for managementTrain and mentor new membersFacilitator for AR Support Central site

Williston, Vt

Authorized daily and booking orders for shipmentVerified dealer account balances in territoryProvided weekly Accounts Receivable reportsEvaluated and preserve customer credit filesExecuted necessary collection actionsAssisted on special projects as needed

Williston, Vt

Approved delivery ordersReconciled accountsPrepared Bankruptcy, lien & UCC filingsPerformed necessary collection actions for 24 branchesProduced Monthly and yearly reportsEstablished and maintained customer credit files

Shelburne, Vt

• Approved for shipment daily and pre-season orders• Reconciled accounts• Prepared and filed Bankruptcy claims• Produced monthly Account Receivable reports• Created and maintained customer credit files• Performed necessary collection actions• Provided backup to customer service and shipping departments

Burlington, Vermont Area

Print pick slips and packing slips for daily deliveriesEnter orders manually and via phone transmissionsPerform daily backup Digital computer systemPrepare daily cash deposits Enter client payments into system.

Associate Of Science (As), Data Processing, Accounting And Computers In Management, Overall Gpa 3.4 91 Credit Hours

High School Diploma