Heidi Lowe Email & Phone Number

Tucker, Ga, Us

Provide support for our web hosting offerings: - Plesk shared hosting - CampusPress WordPress MultisiteProvide needed maintenance

Greater Atlanta Area

Provide 3rd tier desktop support services to IT, legal, and audit customers.System administration and configuration using Active Directory/Group Policy, SCCM, MDT, and Jamf Pro to manage a mix of end user machines, both PC and Mac.Manage application servers for legal and campus customers.Handle complex ticket issues for IT, legal and audit customers.Act as a backup for Tier 1 ticket management and resolution.

Greater Atlanta Area

Provide 2nd tier desktop support services as part of the Technology Support Services team.System administration and configuration using Active Directory/Group Policy, SCCM, MDT, and Jamf Pro to manage a mix of end user machines and lab machines, both PC and Mac.Manage a VDI cluster of 60 (max) endpoints and provide usage statistics.Provide backup administration and configuration for the Pharos Uniprint System (provides student printing for the entire university.)Assign IPs to devices and edit firewall rules.Act as a backup for Tier 1 ticket management and resolution.

Provide 2nd tier desktop support services to the GT Library as part of the Desktop & Collaboration Services team.Manage patch deployment (Windows/MacOS, third party software).Manage applications and servers for software deployment and maintenance (Jamf, Deep Freeze) including creating agents.Automate (including writing/modifying scripts) updates and installs of user software using Ninite, Jamf, and Altiris.Manage large device deployments (refreshed a dual Windows/MacOS classroom).Assign IPs to devices and edit firewall rules.Create Windows 10 images using UIU and Altiris.Manage and serve on technology implementation projects as part of the Library Next portfolio.Develop and maintain detailed documentation.Hire, supervise and train student workers.Install and maintain a variety of computing devices (desktop, laptops, tablets, smartphones).Provide end user training.Act as a backup for Tier 1 ticket management and resolution.

Provide desktop support services to the GT Library as part of the Desktop & Collaboration Services team.Respond to and resolve computer issues onsite and remotely.Provide end user training (both one-on-one and in a classroom setting).Install and maintain a variety of computing devices (desktop, laptops, tablets, smartphones).Image and deploy using Altiris deployment agent.Automate (including writing/modifying scripts) updates and installs of user software using Ninite, Casper, and Altiris.Hire, supervise and train student workers.Developed a Windows 7 production image using UIU and Altiris.Develop and maintain detailed documentation.Deploy network printers using group policy objects.

3.5 years of experience providing research and technology services in an Information Commons environment and providing marketing and other support for the Faculty Engagement Department.Conduct basic to advanced research/reference searches.Use ExLibris Voyager to circulate items, process fines/fees, and assist people with their library accounts.Set up and troubleshoot wireless internet services.Provide printing assistance.Troubleshooting logins & reset passwords using Passport & MAGE.Check Library account eligibility and remove holds using Banner.Provide application support (e.g., Photoshop, InDesign, MS Office) & support for multimedia tasks (e.g., video editing).Provide assistance over phone, e-mail, and chat/IM/text.Develop curricula and teach course-based and walk-in workshops, particularly the use of multimedia software in support of academic projects.Produce marketing materials in accordance with GT visual identity.Create a dynamic website (including a registration system – PHP /MySQL based) in support of a cross-unit initiative, as well as creating and maintaining websites for other Library initiatives.

4 years of experience providing research and technology services in an Information Commons environment and providing support for department & Library initiatives.Provide application and printing support.Provide login and wireless internet support.Conduct basic to advanced reference searches for Library resources.Provide assistance over phone, e-mail, and chat/IM/text.Create documentation and posters, including layout for a monthly newsletter and Printing 101 tip sheetCreate web-based applications and interactive forms using PHP & MySQL.Assist with collection maintenance tasks.

Configure an open source integrated library system, Koha (based on Perl and MySQL) and migrate MARC records from PastPerfect into the system, as part of a practicumProvide reference service, other library tasks as needed

Provide ABA therapy in childrens' homes.

Masters, Library And Information Science

B.S, Psychology