Heidi Mancuso Email & Phone Number

United States

Rochester, New York, United States

Arranged Domestic and complex International reservations for VIP clientsLead agent/main contact for SIKA, Croda, Saint Joseph University, Guardian Media, American Woodmark, Adena Health, Synchronoss Technologies, Affordable Care, Weight Watchers, and many others.Backup agent for Sotheby'sAgent for many other accounts.Fully proficient in Sabre reservation systemArranged car, hotel, and car service-Domestic and InternationalQuality Control for online bookingsResolved service issues by understanding the customer’s complaint/issue/challengeExpedited solutions and adjustments in order to provide quality service and follow up in a timely manner.

Buffalo, New York

Group Air Desk for ATT Domestic and International air travel for multiple accountsArranged car, hotel, car service as needed VIP AgentFully proficient in Sabre reservation system

Rochester, New York Area

Pharmacy Finance And Ambulatory Administration

• Responsible for all departmental meetings• Make travel arrangements for staff• Organize and execute departmental events• Manage the Pharmacist vacation time and coverage at all of the Pharmacies• Approve timesheets in HRMS• Assumes Administrator’s duties in her absence• Responsible for completing and submitting expense reports and requests for payment for staff and vendors • Check OIG/GSA monthly for any exceptions • Responsible for uploading all Financial reports into Sharepoint monthly• Order all supplies for the department• Make sure that all PCARD expenses for Associate Director and Administrator are accounted for monthly• Responsible for the Ambulance agreements/audits • Assist with auditing when needed• Order apparel for new Pharmacy technicians• Set up interviews with prospective candidates• Run ICARE reports bi-weekly and submit report to Director and Associate Director of Pharmacy Department.• Print out Strong Stars for individuals receiving recognition and send to their direct Managers.• Blood Drive Coordinator for Corporate Woods• Set up Wegmans Shoppers Club for business account for staff meetings when needed.• Assist Administrator with annual employee performance evaluations • United Way Committee, fundraising within the department to help reach the University’s yearly goal.• Notarize documents for leadership in Pharmacy Department

Pittsford, Ny

• Dedicated agent to many different accounts including NASDAQ/OMX, US Smokeless Tobacco/Chateau Ste. Michelle winery, and American Management Assocation.• Served as the back up agent to Global Communications, Gleason Works, Excellus Blue Cross and Blue Shield, Century Mold, American Red Cross, etc.• Worked at several on site locations: Nixon Peabody, LLP, Bausch and Lomb, Getinge Castle, and Constellation Brands• Worked at different offices when needed• Assisted in the implementation of several large accounts including NASDAQ, AMA, and U.S. Smokeless Tobacco• Point person for the Monroe County Sheriff’s Department, handled all of their prisoner transports Coordinated all travel for VIP clients both domestic and international (e.g. air, hotel, and ground transportation) Responsible for quality control with vendors and clients Trained new employees and was designated lead agent for online booking tool• Arranged FAM trip to NYC for the NASDAQ team  Advised clients of international travel requirements (e.g. visa, passport, and immunization regulations) Communicated efficiently with multi-cultural and multi-lingual clientele Resolved service issues by understanding the customer’s complaint/issue/challenge Expedited solutions and adjustments in order to provide quality service and follow up in a timely manner whenever necessary

Henrietta, Ny

Serviced Eastman Kodak Company and all of their subsidiaries. Trained new employees (Leader in Learning Team Member) Coordinated all travel for clients (Domestic & International) Participated in and arranged familiarization (FAM) trips to ensure quality in client travel destinations Facilitated the merge of several off-site offices  Organized & executed company events