Heidi Matlock

Heidi Matlock Email and Phone Number

Training Services Manager @ simpleQuE
tipp city, ohio, united states
Heidi Matlock's Location
Canton, Ohio, United States, United States
Heidi Matlock's Contact Details
About Heidi Matlock

I am an extremely efficient team, project, and program manager with over ten years of experience administering, standardizing, and streamlining large-scale organizational processes. Colleagues and senior management routinely call on me to complete special tasks and projects when mission-critical work needs to be done. Some of my signature achievements include:• Tasked with decreasing aged Accounts Receivable, improving Days Sales Outstanding (DSO) to 30 days• Transitioned all departments successfully from Diebold systems and departments to Securitas’ new systems and departments• Increased monthly order entry from $10 million to $20 million on average• Implemented new ERP System – Microsoft Dynamics (Solomon)

Heidi Matlock's Current Company Details
simpleQuE

Simpleque

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Training Services Manager
tipp city, ohio, united states
Website:
simpleque.com
Employees:
7
Heidi Matlock Work Experience Details
  • Simpleque
    Training Services Manager
    Simpleque Sep 2024 - Present
    United States
  • Risk International
    Claims And Data Associate
    Risk International Jun 2022 - Sep 2024
    Fairlawn, Ohio, United States
  • Tradesmen International
    Payroll And Operations Specialist
    Tradesmen International Mar 2021 - Jun 2022
    United States
  • Convergint Technologies
    Project Coordinator
    Convergint Technologies Dec 2019 - Mar 2021
    Cleveland/Akron, Ohio Area
  • Kenan Advantage Group
    It Project Analyst
    Kenan Advantage Group Apr 2019 - Nov 2019
    North Canton, Ohio
    • Participated in quality testing of TMW system upgrade• Created training documentation for administrative users and end users for the new customer portal being developed• Resolved helpdesk tickets providing updates and resolutions through the Alloy Navigator ticketing system • Assisted project managers in whatever manner was requested to ensure the timely completion of projects
  • Securitas Electronic Security, Inc.
    Account Administration Manager
    Securitas Electronic Security, Inc. Apr 2015 - Jan 2019
    Cleveland/Akron, Ohio Area
    Formerly known as Diebold Electronic Security., Securitas ES is a premier electronic security provider and part of the largest security firm in the world.• Managed Order Management and Data Management departments, totaling 9 direct reports in OH and NY• Built a Data Management program from the ground up, including extensive research, requirements gathering, creating processes, and building consensus company-wide • Developed and documented all Order Management Processes… Show more Formerly known as Diebold Electronic Security., Securitas ES is a premier electronic security provider and part of the largest security firm in the world.• Managed Order Management and Data Management departments, totaling 9 direct reports in OH and NY• Built a Data Management program from the ground up, including extensive research, requirements gathering, creating processes, and building consensus company-wide • Developed and documented all Order Management Processes • Routinely developed reports using pivot tables and v-lookups in Microsoft Excel• Project manager for the RMR (recurring monthly revenue) clean-up project• Liaison between the contract billers, accounts receivable, cash app and management • Determined yearly performance goals for department and team members• Reported daily metrics to company executive • Project co-lead for migration from Oracle (Diebold) to Solomon as the new service system• Analyzed and improved data management and order management processes • Assisted sales staff with questions related to Salesforce, Big Machines and Solomon systems • Trained sales representatives on the administrative portion of their jobs Show less
  • Diebold Nixdorf
    Order Management Supervisor
    Diebold Nixdorf Apr 2014 - Apr 2015
    Cleveland/Akron, Ohio Area
    • Entered sales orders into system• Central focal point for sales to submit install, monitoring and service jobs• Entered into three different systems, by three different groups• Handled determining team goals and performance reviews• Worked with internal and external auditors
  • Diebold Nixdorf
    Order Management Team Lead
    Diebold Nixdorf Jan 2013 - Apr 2014
    Cleveland/Akron, Ohio Area
    • Represented team to management• Provided yearly performance reviews• Self-taught Solomon• Worked with project manager to create process documentation• Worked with internal and external auditors
  • Diebold Nixdorf
    Project Coordinator
    Diebold Nixdorf Sep 2012 - May 2013
    Cleveland/Akron, Ohio Area
    • Reviewed contract documents for completeness and legality• Coordinated project entry into multiple systems• Worked with installation team to coordinate jobs
  • Diebold Nixdorf
    Product Solutions Specialist
    Diebold Nixdorf Aug 2006 - Aug 2012
    Cleveland/Akron, Ohio Area
    Analyzed sales order contracts to determine legality and accuracy for regional, subcontract, national, retail, international (mainly Mexico, EMEA, Canada and Asia,) intercompany/interplant (entering orders for Hungary, China, Lexington and outside suppliers) and government

Heidi Matlock Skills

Vendor Management Process Improvement Team Building Team Leadership Business Process Improvement Cross Functional Team Leadership Leadership Customer Service Project Management Program Management Management Security Account Management Business Analysis Operations Management Analysis Integration Software Documentation Product Management Crm Business Intelligence Data Analysis Visio Salesforce.com Ms Project Project Planning Pmp Sdlc Change Management Six Sigma Risk Management Business Process Forecasting Call Centers Erp Customer Relationship Management Team Management Order Management Contracts System Implementations Strategic Planning Salesforce Bigmachines Metrics Reporting Data Migration Executive Level Interaction New Hire Training Data Management Advanced Microsoft Excel

Heidi Matlock Education Details

Frequently Asked Questions about Heidi Matlock

What company does Heidi Matlock work for?

Heidi Matlock works for Simpleque

What is Heidi Matlock's role at the current company?

Heidi Matlock's current role is Training Services Manager.

What is Heidi Matlock's email address?

Heidi Matlock's email address is he****@****int.com

What is Heidi Matlock's direct phone number?

Heidi Matlock's direct phone number is +133070*****

What schools did Heidi Matlock attend?

Heidi Matlock attended Ohio University.

What skills is Heidi Matlock known for?

Heidi Matlock has skills like Vendor Management, Process Improvement, Team Building, Team Leadership, Business Process Improvement, Cross Functional Team Leadership, Leadership, Customer Service, Project Management, Program Management, Management, Security.

Who are Heidi Matlock's colleagues?

Heidi Matlock's colleagues are Jennifer Briese, Jim Lee, Shirley Kennedy, Deanne Sparr, Barbara Dodson, Megan Genet, Jill Bertsch.

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