Heidi Mattila Email & Phone Number

👱🏻‍♀️Hi, my name is Heidi. I am graduating student of business administration from Turku University of Applied Sciences, and I am ready for new challenges. With a background in service design, product conceptualization, and marketing, I am passionate about developing new innovative solutions and strategies. I am skilled in identifying and addressing customer needs, designing user-centered services, and crafting effective marketing strategies that enhance brand visibility and engagement.I am an enthusiastic and friendly person with sociable and outgoing caracter, and my friendliness makes me an easy and approachable. As an energetic and proactive person, I manage working in team or independently. Because I am determined and persistent, it helps me achieve my goals and stay committed to my tasks. I have flexibility in changing situations and am prone to finding creative solutions. Also, my positive and encouraging attitude makes people feel comfortable around me, and I am skilled at inspiring others to work co-operatively. 🎯 -Service design:( service blueprint, service pathway, Conception, profiling, facilitation)- Marketing-Sales-Social media tools-Generative AI- tools-Digital marketing tools (SEO, SEA, Google Ads)-Office365-English- Fluent-Spanish-Intermediate-Portugese- Intermediate💜My interest at work section: Innovative Business development (whether product, service or human resources) Marketing and Branding, and new opportunities.Work 🧰  I bring years of experience in customer service and sales.Furniture Sales Specialist: I developed my sales and negotiation skills as a furniture seller. My responsibilities included managing the decoration and carpet department. My job description includes; sales, orders, inventory management, complaint management, inventory, and pricing.Marine Customer Service Roles:In recent years, I have expanded my experience by working in various customer service positions in the maritime industry. My roles included managing a café, working as a waitress, and bartending. Working at sea has taught me to handle mental pressure effectively, adapt to constant changes, and find creative solutions in challenging situations . It has also reinforced the importance of social and emotional skills, which is essential for thriving in a close-knit community on the sea.🤸🏼‍♂️Hobbies & Interests: Creative writing, Yoga and Gym, Improvisation theatre.