(Maternity Leave contract)With the news of NAB’s sale of MLC and strategic direction changed, I requested a secondment to fill a maternity leave replacement position within MLC’s Technology and Operations business, supporting MLC General Manager, Wealth Operations. Additionally, with Wealth Operations’ scope including over 1000+ staff, I also support Head of Servicing & Transactions, as well as Head of Support and Specialist Services.Achievements to date:• Provided HR support between the weeks of Group Executive departure and commencement of secondment position.• Integral logistical support for Wealth Operations organisational restructures building on operating rhythms and set up of new Leadership structures and priorities.

Provided high quality executive support to MLC Group Executive, Platforms Darren Stevens as well as support in the establishment of the MLC Platforms function.Key responsibilities:• Extensive and proactive schedule and communication management for Group Executive, Platforms and Director, Strategy, autonomously delegating email requests and meetings to relevant delegates where appropriate.• Coordination and preparation of meetings on behalf of Group Executive, Director, and Program Managers within the business unit including media and external associations, Board meetings, internal/external stakeholder meetings, and forums. • Working closely with Executive Manager, Platforms by supporting Leadership and the broader Platforms business in delivering effectively on the business/strategic goals, and priorities. • Focus on reviewing, monitoring and following up the Platforms expenditure, compliance, annual leave, and training obligations.• Appointed Business Continuity co-ordinator for the MLC Platforms business unit, collating and conducting Business Unit response team obligations.• Maintaining administrative tasks such as reporting, organisational charts and mail distribution lists. • Support for on-boarding colleagues whilst building out Platforms function.Achievements:• Supported Group Executive's and MLC’s vision as a value add-in so Group Executive could ultimately fulfil his goals and priorities in Platforms Transformation.• Integrated seamlessly into the NAB environment virtually during a period of immense change and challenge around the world, including being Group Executive’s mouthpiece whilst he was quarantined abroad for 5 weeks.• Built a very strong rapport with MLC Executive Leadership team support staff, internal/external stakeholders evidenced by the overwhelming positive feedback in year-end performance outcomes, positively promoting MLC Platforms and its business in a professional manner.

Provides high quality executive support to Mercer Pacific’s Head of Corporate Superannuation (Senior Partner direct report to the Chief Executive Officer); Head of Administration Operations (Partner); Head of Product, Pricing and Propositions (Principal); as well as the Commercial Operations Quality Leader (Principal).Key responsibilities:• Management of more than five complex executive calendars and email traffic, acting as a gatekeeper to ensure executives are able to focus on key aspects of their role and operate more efficiently. Executives entrust me to autonomously delegate email requests and meetings to other delegates where appropriate.• Coordination and preparation of meetings on behalf of senior executives, including client meetings, internal stakeholder meetings and large external team building events. This includes anticipating and preparing information/documentation to facilitate these events, (collating and distributing agendas, meeting minutes and managing action items as required). • Supporting Leadership and the broader Corporate Superannuation team in delivering effectively on the business goals and priorities. • Building strong relationships within the business to achieve common shared goals with other support staff, as well as internal and external stakeholders.• Co-ordination of travel arrangements, and management of corporate expenses.• Administrative support for on-boarding colleagues, and assistance to 80+ colleague team on adhoc administrative tasks.

Requested to undertake a secondment role to provide executive support to additional C-suite executives as part of a Maternity Leave position. This role included full time support to Mercer’s Chief Operating Officer, Chief Financial Officer, and Corporate Office Leader in addition to my already existing executives.During the secondment, I was able to build extremely strong and professional working relationships with the Chief Operating Officer; Chief Financial Officer; and Corporate Office Leader as evidenced through achievement of high ratings as part of the formal end of year performance management process.

• Verify and balance entries and records of financial transactions reported by various hotel departments during the day• Run all Night Audit reports and report to Accountant, Reservations Manager and General Manager when discrepancies are found• Hotel Security• Receiving, entering and confirming reservations; allocating rooms & handling guest accounts• First Port of call for all incoming queries regarding all hotel operations • Proficient using CHARTS (Hotel Computer Program)• Practical experience in resolving and settling guest complaints and concerns