Heidi Menyo Email & Phone Number

Cape Town Area, South Africa

Kwa Zulu Natal

Regular store visits to ensure the credit policy is implemented and adhered to. Take corrective action where necessary.Proactively and continuously provide solutions to improve the credit policy, processes and documentation Contribute to the standardisation of the credit policy, processes and documents across Build itVisit key account customers from time to time and develop good relationshipsDevelop relationships with regional key account customers with the aim of building customer loyalty and growing share of basket.Provide in-store training to store staff and management, credit staff and key accounts staffProvide feedback as requested by management on store visitsLiaison Between Nedbank/Real People and LendcorConducting interviews for new Sales peopleCashbook allocation and Liaising with the banksChecking Credit Criteria are metSetting targets for the different storesWorking out monthly commissions/targets and allocation thereof.Processing Refunds due to the debtors.Collection of Outstanding debt on the Debtors book.

East London

Manage and set KPIs, conduct review meetings and develop change initiativesDevelop a team of supervisors to manage their teams effectivelyRecruitment / interview and selection of competent staff.Provide direction to a team of supervisors whose primary responsibility is to train, coach and develop agentsManage real time adherence to productivity and quality metricsAssist in achieving customer service and collections objectives by contributing information and recommendations to strategic plans and reviewsPreparing action plans for review, resolving problems, completing audits, identifying trends, implementing changeImprove quality results by studying, evaluating, participation in call calibration sessions and partnering with Training and QualityEnsure continuous training of staffFacilitate staff meeting and one-on-one interactions to communicate operational, organizational and service delivery chargesManage a team of staff at a call centre and set targets to ensure maximum productivityStudy and standardize procedures to improve efficiency of subordinatesMaintain harmony among workers and resolve grievancesPeriodically review the effectiveness of the service rendered and make recommendations for improvements to senior managers and produce reports for senior managementTo ensure maximum productivity and profitability is achievedFamiliarise with call centre technology and reporting methodsEnhancing staff morale and continuously coming up with new motivational methods and the implementation thereofBeing highly influential and have excellent leadership skills as well as the ability to effect change and enhance the dynamics of the teamPrepare Disciplinary actions and procedures

Education record

Activities and Societies: Leaderhip Development

Education record

Activities and Societies: Toast Master

Education record

Activities and Societies: Drum majorette