Heidi M. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Leading, mentoring and training the team of Workers Compensation Claims Officers - Liaison with Agent and WorkSafe Victoria - Building and maintaining relationships with internal and external stakeholders - Completion of strategic file reviews and file audits - Ensuring compliance with relevant legislations - Establishing and updating policies and procedures in relation to injury management, return to work and workers compensation

Melbourne, Australia

Creation and implementation of injury management and return to work strategies nationally across multiple business areas, including aged care, contact centres and retail stores Building and maintaining professional relationships with injured employees, treating health practitioners and key stakeholders to facilitate a timely recovery at work strategy Reviewing ongoing claims costs and developing strategies to manage costs and focus on reducing compensation premiums Creation and implementation of early intervention strategies and documents to minimise lost time and promote positive recovery at work Utilisation of incident management and claims management systems Processing of compensation wages and liaison with payroll regarding entitlement accrual and usage Mentoring and training of colleagues in workers compensation and human resources teamsManaging projects focusing on employee wellbeing and developing initiatives to increase employee engagementEnsuring compliance with relevant state legislations Providing advice for recovery at work for non-work related physical and psychological injuries Representing Bupa at conciliation conferences and in relation to Common Law claimsAdvising and training of leadership teams regarding the importance of recovery at work Analysis and reporting on data relating to claims costs and trends to the business leadership teamsTraining and mentoring of RTW Specialists and Workers Compensation Specialists

Melbourne, Australia

Managing a portfolio of high risk compensation claims from acceptance through to 130 weeksManaging corporate claims including physical and psychological injuries in heath, personal care and customer service industriesRegular and effective communication with injured workers, employers and treating health practitioners via phone and face to faceFacilitating early return to work through effective return to work strategies Meeting and achieving KPI’sArranging independent assessment and determining actions to be made from the outcome of these assessmentsAdverse decision making and actioningMentoring and assisting new case managers in the teamTraining for moving into a technical manager position

Melbourne, Australia

Involved with all areas of business management with a focus on managing all areas of front of house including dining room and bar. Duties include general business operations including staff recruitment, training and ongoing management. With experience in kitchen operations I am also involved in menu planning, costing and general business operations. With a hands on approach in this position I am actively involved in marketing and business development.

Melbourne, Australia

- Management of a portfolio of injured workers (40-60 clients).- Focus on achieving sustainable employment for clients with physical and psychological injuries.- Experienced in writing Vocational Assessments, Re-training reports, GP Case Conferences, Medico Legal Reports and Non-compliance reports. - Experienced in Vocational Counselling. - Training and mentoring other members of staff. - Identification of areas for improvement within business processes and team members. This role involves working on various accounts with different SLA requirements including Worksafe, TAC, Telstra, DVA and MCRS.

Master'S Degree, Business Administration

Certificate Iv, Work Health & Safety

Diploma Human Resource Management

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication