Heidi Oriold Email & Phone Number

Burlington, Ontario, Canada

Sales Operations and Project Management leader with a keen focus on driving Customer Success, Sales Enablement, Real Estate, Facilities and Maintenance, Analytics, and Salesforce support initiatives. •Demonstrated expertise in orchestrating the successful launch of 32 new store openings and overseeing 10 relocations, where I introduced process refinement, operational improvement strategies, and the implementation of Agile methodologies. Additionally, I played a pivotal role in enhancing… Show more Sales Operations and Project Management leader with a keen focus on driving Customer Success, Sales Enablement, Real Estate, Facilities and Maintenance, Analytics, and Salesforce support initiatives. •Demonstrated expertise in orchestrating the successful launch of 32 new store openings and overseeing 10 relocations, where I introduced process refinement, operational improvement strategies, and the implementation of Agile methodologies. Additionally, I played a pivotal role in enhancing the utilization of project management software, streamlining workflows, and ensuring seamless coordination among cross-functional teams.• Championed efforts to enhance reporting capabilities and structure within Looker and Salesforce, enabling more insightful data analysis and actionable insights for field sales leaders. This initiative resulted in tangible improvements in operational efficiencies and contributed to enhanced decision-making processes.• I spearheaded cost-saving initiatives in Real Estate and Facilities Management, leveraging strategic approaches to identify opportunities for optimization and resource allocation. As a result, significant savings were realized across Retail SmileShops. Show less

Canada

In a role centered on a specific project, I had the opportunity to immerse myself in expanding my skills within the compensation domain. During this time, I gained proficiency in job leveling and salary benchmarking by utilizing salary surveys and reviewing job descriptions, which I analyzed alongside the existing team members within the organization.

Canada

During my tenure at SmileDirectClub, I played a pivotal role in its early expansion into Canada, marking the company's first venture outside the US market. Over the initial 18 months, I supported the growth of the business, overseeing its expansion to 24 locations nationwide and maintaining full accountability for Canada's operational outcomes. In 2020, I further expanded my responsibilities by assuming leadership of 8 US retail shops (OR, WA, MN, WI, NY, MI, CT and MA) in addition to… Show more During my tenure at SmileDirectClub, I played a pivotal role in its early expansion into Canada, marking the company's first venture outside the US market. Over the initial 18 months, I supported the growth of the business, overseeing its expansion to 24 locations nationwide and maintaining full accountability for Canada's operational outcomes. In 2020, I further expanded my responsibilities by assuming leadership of 8 US retail shops (OR, WA, MN, WI, NY, MI, CT and MA) in addition to Canada.As a District Manager, I demonstrated proficiency in driving results, implementing effective sales strategies, and fostering a culture of continuous improvement. I was instrumental in recruitment and development initiatives, ensuring the team was equipped with the skills and resources needed for success. Additionally, I facilitated seamless collaboration between field sales teams and head office, contributing to the overall success and growth of the organization. Show less

Toronto, Ontario, Canada

I led 13 locations across Bath & Body Works and White Barn in the Greater Toronto Area and Northern Ontario, inclusive of 3 high volume locations.

Toronto, Ontario, Canada

Led the implementation of four electronic systems, I facilitated a comprehensive upgrade across various operational facets including point-of-sale, scheduling and reporting. This initiative was pivotal in aligning the Canadian systems with enterprise systems, streamlining our processes, boosting efficiency, and enhancing overall performance metrics.In tandem with the system upgrades, I developed and delivered tailored training materials for teams. These materials were crafted to cater… Show more Led the implementation of four electronic systems, I facilitated a comprehensive upgrade across various operational facets including point-of-sale, scheduling and reporting. This initiative was pivotal in aligning the Canadian systems with enterprise systems, streamlining our processes, boosting efficiency, and enhancing overall performance metrics.In tandem with the system upgrades, I developed and delivered tailored training materials for teams. These materials were crafted to cater to ensure seamless adoption of the new systems. By focusing on clarity, accessibility, and relevance, team members were equipped with the necessary skills to maximize the potential of these technological advancements.Training implementation played a crucial role in ensuring timely launches of the upgraded systems. Through proactive communication, hands-on workshops, and ongoing support mechanisms, I navigated the transition period with minimal disruptions to daily operations. Show less

Revamped store maintenance procedures through the implementation of new protocols, resulting in a remarkable 85% reduction in maintenance requests company-wide. This initiative not only optimized operational efficiency but also freed up valuable resources to focus on core business objectives.Overhauled the labor model for freight processing within the organization, leveraging field feedback to realize a significant payroll reduction of nearly 10%. Despite the reduction in labor costs… Show more Revamped store maintenance procedures through the implementation of new protocols, resulting in a remarkable 85% reduction in maintenance requests company-wide. This initiative not only optimized operational efficiency but also freed up valuable resources to focus on core business objectives.Overhauled the labor model for freight processing within the organization, leveraging field feedback to realize a significant payroll reduction of nearly 10%. Despite the reduction in labor costs, service quality remained uncompromised, facilitating seamless support for sales growth initiatives and ensuring customer satisfaction. Pioneered the development of a comprehensive inventory preparation manual tailored specifically for all Canadian stores. This manual served as a definitive guide, contributing significantly to a notable shrink reduction of 15%. By standardizing inventory practices and implementing best-in-class procedures, we mitigated losses and bolstered profitability across the board. Show less

Oakville, Ontario, Canada