Heidi Pace Email & Phone Number

Calabasas, Ca, Us

Irvine, California, Us

- Oversee operations across different functional teams;- Continually assess and initiate process improvement opportunity and enforce improvement throughout organization to optimize operational efficiency;- Align with Sales and Marketing to do purchasing planning and production planning to ensure seamless replenishment, monitor the supply chain to mitigate risk. -Is responsible for customer service & tech support quality and providing customer issue resolution.-Plan and enforce total quality management throughout the life cycle of new products, check and monitor the performance via testing in development process, reviewing Quality Controls and data in manufacturer, IQC, CQC, voice of customers(feedback from customers), cost analysis, corrective and preventative actions to drive quality improvement and customer satisfaction.-Coach, mentor, and develop staff, empower team members to take responsibilities for their jobs and goals, lead them using a performance based management and development process that provides an overall framework to encourage their contribution.- Manage budget

Irvine, California, Us

- Established and deployed a solid quality management system and enhanced it via disciplined practice throughout Insteon and manufacturing partners in Asia to reach and sustain high level quality-Collaborated with hardware engineering and software developing team to integrate quality assurance into product development process. - Provided NPI(new product introduction) and transferred quality and manufacturing expertise of new products to Asia factories to ensure consistency in quality and on time delivery - Achieved KPI goals in quality via developing and enforcing quality planning in full life cycle of products --new product development, testing, manufacturing, quality controls, defect root cause analysis and corrective/preventative process, and optimized cost of quality- Applied lean methodology in production and QC to create the flexibility and efficiency - Met and exceeded challenging goals in cost,quality and on time delivery continuously via applying lean manufacturing, 5s methods and process improvement- Selected, developed and managed a manufacturing base of 7 factories in Asia, identified and controlled key components to ensure quality and supply to miligate risk in supply chain, monitored supplier performance in cost,quality, delivery and service-Led and managed ODM projects(cameras,tablet, retailer customized products, etc.) from inception to delivery to reach business objectives-Worked closely with engineering and PM team on cost saving projects to reach profitability excellence

Atlanta, Georgia, Us

Sourcing, Quality and Project management in Asia Global Sourcing Office- Evaluated, selected,developed and managed suppliers via processing factory audit per ISO 9001 and ISO 14001 system and THD requirement, assessing factory capacity and capability- Negotiated and signed SBA(Supplier Buying Agreement) with selected supplier/partners, provided training to align suppliers to understand THD requirement and SOPs- Planned and managed large scale projects by daily basis throughout the entire lifecycle from supplier screening, product line review, cost analysis, supplier selection and training, term negotiations, product development, sample review, product certification and test, inspection procedures and requirement, manufacturing and QCs all through shipping to reach the business goal -Collaborated with Merchants and sourcing on market research and defining product requirement, conducted cost analysis and developed project planning to ensure products to be developed, manufactured and shipped comply with quality requirement, deliver on-time and on budget- Developed and managed customer-focused, data-driven, risk-based quality plan and process controls , enforced them across Home Depot GSOs (Global Office), suppliers and ISPs to ensure products comply with integrity and the requirements of destination countries- Achieved KPI goals in the supplier performance metrics of inspection pass rate, on time delivery, cost, status of continuous improvement activities 3 years in a row- Mitigated risk in supply chain via managing and enforcing Global Supply Risk Management - Led and mentored a highly powered and effective team to manage 2 Product Categories, up to 100 factories in Asia and 3 test service providers/ISPs(Intertek, SGS,STR)- Instilled a culture that embraced analytic data driven continuous process improvement - Saved estimated $300K/year in executed projects via 6 Sigma and lean manufacturing methodology

Bachelor'S Degree, Eletrical Engineering

Associate'S Degree, Computer Science