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• Partnering with the reporting team to create metrics around new suppliers implemented into the program; tracking of revenue and package increase• Collaborating with cross functional teams to create metric reporting and standardize work for each team; keeping in mind the upstream and downstream effect of roles and functions• Conduct supplier disengagements for customers that are transitioning away from the program• Create training materials for new systems and applications to include detailed SOP’s and broad guidelines• Resolve all CRM cases for customer discrepancies and issues; communicating resolutions to the Customer Care and Account Management teams in a timely and effective manner

• Oversaw and managed weekly customized, high-volume freight invoicing for demanding hospital and medical facility clients.• Maintained oversight of weekly EDI program batch processing of 40,000+ weekly shipments to include PO information and customized GL coding• Ran weekly SQL exception report queries for 25+ customers and communicated results to client requesting follow up and outstanding issue resolution.• Used CRM to responded to high-level client billing disputes/issues regarding missing or incorrect PO detail or customized GL coding • Developed training material for new systems and applications

• Directed a team of 13 people and their daily/weekly activities to ensure all tasks were completed efficiently, thoroughly and in a timely fashion• Provided coaching to team on client issue resolution including incorrect invoicing, FedEx service failure, aging statements and free freight contracts• Managed high-volume aging with Federal Express of over $1M+ weekly • Drove and maintained collections, invoicing dispute resolution and aging statements for 500+ customer base to allow for better visibility of AR• Leveraged internal accounting system and collections tool to run weekly AR output metrics • Created and presented aging and collections reporting to C-suite weekly• Resolved high-level client billing disputes and credits; reported possible solutions to upper management• Reviewed employee time sheets, tracked vacation time