Heidi P. Email & Phone Number

Reynoldsburg, Ohio, Us

Technical writer and project manager specializing in content creation, editing, formatting, and proofreading for a variety of clients and industries including automotive, pharmaceutical, biotechnology, food manufacturing, engineering, and banking. Recent projects include: Call Center Policies and Procedures, Work Order Optimization, Job Aids, Quick Reference Guides, Training Materials, University Intranet Standardization, Website Content, Operation and Maintenance Manuals, Regulatory Training Database, DoD Proposal, and Standard Operating Procedures (SOPs).

Nutrition Research, Recipe Development, Food Photography, SEO, Blogging, Editing, Affiliate Marketing, Social Media

Columbus, Ohio, Us

Columbus, Ohio, Us

Market research, procurement, styling, photography, web content, e-mail marketing, market segmentation, accounting, pricing, and reporting.

Columbus, Ohio, Us

 Provided leadership for the Raiser's Edge donor management system. Managed gift processing, acknowledgements, and reporting. Developed and managed the stewardship, invoicing, matching gift, and renewal programs. Identified fundraising and grant opportunities; drafted proposals and recommendations. Managed the processing and distribution of year-end tax statements. Designed and coordinated the printing and distribution of fundraising materials.

Columbus, Ohio, Us

Compliance Specialist, Senior Compliance Analyst, Compliance Analyst, Operations Lead  Promoted through a series of progressively responsible positions. Implemented compliance initiatives throughout the organization. Developed and managed the compliance review program and strategic plan.  Performed risk assessments and reviews across all lines of business. Coordinated with regulatory agencies to develop a company-wide compliance education program. Provided compliance support for new business implementation in consumer credit. Provided compliance support and collateral review for marketing programs and initiatives. Reviewed and approved responses to consumer complaints mediated by a regulatory agency. Developed and provided a monthly report detailing legislative activity and industry trends.  Managed the development of application disclosures for co-brand and business credit cards. Supervised a specialty group of representatives handling escalated complaints. Facilitated a community-based job-readiness training and recruitment program. Facilitated new-hire and accelerated processing training classes in the Store Services department. Provided call center floor management in the Store Services department.