Heidi Peterson Email and Phone Number
plain city, ohio, united states
Heidi Peterson's Location
Hilliard, Ohio, United States, United States
Heidi Peterson's Contact Details
Heidi Peterson work email
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Heidi Peterson personal email
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Heidi Peterson phone numbers
About Heidi Peterson
Heidi Peterson is a Scrum Master at Select Sires Inc.. She possess expertise in business analysis, visio, requirements gathering, quality assurance, process improvement and 15 more skills.
Heidi Peterson's Current Company Details
Select Sires Inc.
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Scrum Master
plain city, ohio, united states
- Website:
- selectsires.com
- Employees:
- 241
Heidi Peterson Work Experience Details
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Scrum MasterSelect Sires Inc. Feb 2021 - PresentPlain City, Ohio, United States- Executing agile software development practices, processes and tools- Work with product owners and solution architects to understand the vision, intended business outcome, prioritize features and initial user stories for new and ongoing projects- Monitor and groom product backlog, ensuring that scope, quality, communication, risk and issues are effectively managed- Manage daily project activities - release schedule, sprint planning, daily scrum, sprint review/demos, sprint retrospective and end of sprint wrap up- Monitor project progress, track metrics and KPI's and prepare reports and dashboards- Maintain awareness of emerging technologies and project management techniques and tools Programs used: Azure DevOps, Share Point, OneNote, Clocify, MS Office, FreshDesk, BlueJeans, Custom applications (SMS, ISDP).
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Business AnalystSelect Sires Inc. Sep 2020 - Feb 2021- Gather and document detailed requirements (PBI’s) for prioritized features- Conduct JAD sessions (Joint Application Development), and update PBI’s accordingly- Facilitated hybrid domain walks during our refinement meetings to ensure team understands product owners prioritized ask- Worked with project manager, scrum master, solution architect, quality assurance and product owners to help manage the product backlog- Participate in backlog grooming, sprint planning, sprint reviews, spring retrospectives and product roadmap discussions- Back up for scrum master, facilitating ceremonies to ensure scrum practices are observed- Assisted in creating / updating process changes and improvements as part of the BA and requirements gathering process. Including documentation around size constraints for themes, epics, stories, and tasks (Fibonacci model)- Assisted in creating documentation outlining best practices for scrumPrograms used: Azure DevOps, Share Point, OneNote, Clocify, MS Office, FreshDesk, BlueJeans, Custom applications (SMS, ISDP).
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Quality Assurance AnalystFifth Third Bank Aug 2020 - Sep 2020Manual QA and Technical Writing space. Using Quality Center to test the MyAccess application. This tool is responsible for granting access to different applications for all employees across the bank -
Analyst, It Quality AssuranceChipotle Mexican Grill Dec 2019 - May 2020333 NationwideManual QA for POS, Blackbox, and Validation.Test execution on the POS system.Execution of Functional and System Integration testing.Participated in the definition of Use Case and supporting Test Case scenarios.Created documentation for Chipotle’s defect process and Sprint Level Test Coverage Summary report. -
Analyst Data Iii, Absence Management TeamYork Risk (Vaco) Jan 2019 - Sep 2019Columbus, OhioImplementation oversight of new third-party vendor QRM (Quality Resource Management) Transitioned customer service off-hours and overflow support for a leave of absence support center receiving over 6,000 incoming calls per month. Driving down costs, reducing risk and dramatically improving quality outcomes.Identified risk and opportunities for the benefit of the organization in alignment with QRM.Managed relationships with QRM, IT team, Stakeholders by conducting meetings, responding to questions and inquiries and follow ups. Project ManagementOffice Start up (including both hardware & software setup)Coordinated third party (Spectrum) network setupTechnical CoordinationDocumented ProcessesCompleted TrainingBilling - Reconciliation of costs per calls and service provided by QRM.Reporting - Created reports to indicate the amount of calls being transferred over to QRM, revealing stats per each customer service representative.Established on-going relationship managementCompleted transition from project team to operationImplemented a new IVR system allowing the caller to input their absence hours via the telephone prompts.IVR - Captured Customer Voice + ability to accept intermittent time over the phone, improving the employee experience for our clients.Created and implemented new end-of-call surveyDrafted new workflowManaged re-recording of IVR promptsDocumented detailed requirements and user storesProject Management (coordinated both the IVR, Portal and Caseworks resources)ReportingPrograms used: TFS, CaseWork’s, and G suite. -
Qa AnalystL Brands (Teksystems) Jun 2018 - Sep 2018Columbus, Ohio AreaTested Payroll Management tools, Payroll Planning worksheets, and performance Management / laboring scheduling tool for Bath & Body Works, Victoria Secret and La Senza. (Each store has their own payroll tool). Identified and developed test scenarios and test cases using QC. Documented detailed test scripts and execute manual performance test scripts. Performed Functional Integration Testing (Fit’s) (2 weeks each), Regression testing and assisted with UAT. Input, prioritized and resolved issues in Quality Center. Programs used: Mercury Quality Center (QC), JIRA, DM Dashboard, ACES, Confluence, PMLS (Performance Management/Labor Schedule) -
It Systems Analyst Specialist SrSedgwick Sep 2012 - Jan 2018Columbus, Ohio AreaTranslated user instructions into application requirements while capturing all related dependencies and system interfaces. Primary point of contact between IT Development and the business groups to facilitate communication and aid requirements gathering efforts. Active participation and support of SDLC Agile Methodology. Facilitated requirements review and approval meetings. Established good working relationships with key business partners and promoted healthy communication and feedback. Displayed effective organizational and interpersonal skills, specifically complex analysis and design, discussion and documentation. Programs used: Agile Methodology, Rally (ticket log), ChangePoint, and SVN. -
Business AnalystAlliance Data (Agility Resources) Jul 2012 - Sep 2012Columbus, Ohio AreaShort term emergency manual testing project for both web and mainframe. Wrote Detailed test plans and test scripts for CBC project. Executed manual performance tests in both pre-prod and UAT. Ran SQL queries for backend testing.Participated in daily status meetings.Pre-review test cases, test plans of team members.Wrote and monitored defects in JIRA.Programs used: JIRA (ticket log). -
Software Qa AnalystGrange Insurance (Care Works) Mar 2012 - Jul 2012Columbus, Ohio AreaShort term emergency QA for impromptu project. Wrote detailed test plans and test scripts for the following projects: Integrity logo project, PA Rate Change, IN zip Code Change and the KY tax change.Executed manual performance tests based on detailed test scripts in pre-prod, prod staging and production.Wrote and monitored defects in track record.Programs used: Test Case Manager (TCM), Track Record, GAIN Web, and Daptiv. -
Qa AnalystL Brands (Care Works) Jan 2012 - Mar 2012Tested point of sale (POS) upgrade project, including MPOS device, Mobile and iPad devices for Bath & Body Works and Victoria Secret.Identified and developed test scenarios and test cases using QC/Test Director. Execute manual performance tests based on detailed test scripts and monitor automated performance test to ensure the stability of the test and environment under high user or transaction volumes.Input, prioritized and resolved issues in Quality Center. Worked with cross functional teams to meet project objectives.Programs used: Quick Test Professional (QTP), Mercury Quality Center (QC).
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Business AnalystAbercrombie & Fitch Co. (Apex) Nov 2010 - Mar 2011Analyst for store systems and Point of Sale. Included project management responsibilities such as task scheduling and tracking processes and analysis.Solicited & documented user’s system requirements for the opening of 6 new stores (Belgium, Netherlands, South Korea, Sweden, France and Singapore). As well as documented requirements for spring, and back to school promotions.Created detailed mock-ups and documentation of how system will look in the future and how it will look on the web.Developed and interpreted data flow diagrams and swim lane diagrams.Input, prioritized and resolved issues in Quality Center/Jira.Manual testing and live demonstrations in the lab of upcoming promotions.Programs used here: Mercury Quality Center (QC), Jira, cash drawer, receipt printer, customer display, barcode scanner, debit/credit card readers, integrated credit card processing system, signature capture device, customer pin pad. -
Qc Analyst, Enterprise ManagementThe Wendy'S Company (Apex) Jun 2010 - Sep 2010Dublin OhLead tester of the enterprise management reporting dashboard (EMRD) project. A web-based application.Prioritized defects in quality center (QC).Created and executed test scripts in QC.Manually tested web-based dashboard application.Programs used here: Mercury Quality Center (QC). -
Business Analyst, Mass Marketing Incorporated (Mmi)Influent Inc. (Dawson) Jan 2010 - Mar 2010Dublin OhLead requirements gathering process, worked closely with individual business process owners to understand requirements and testing needs.Analyzed Requirements and documented future business processes as well as previously undocumented business processes.Completed data mapping and technical specifications for various reports.Provided evaluations and recommendations for any items believed to have an impact on project deliverables.Looked for opportunities to consolidate data and recommended improved business process and or procedural changes.Verify/Balance end of month reconciliation reports.Worked with business representatives to ensure the application was thoroughly tested and signed off.Assisted project manager with programmer reassignments and resource allocations.Programs used: Requirements Tracker, FoxPro (ticket log). -
Business Analyst, Global Production AssuranceChase (Princeton Information) Apr 2008 - Dec 2009Columbus OhAnalyzed project documentation to understand the scope, requirements and design of the project Alarm Point (a global corporate wide application, responsible for manual and automated technology alerts) and translate these into business and functional requirements.Maintained changes in project scope by documenting and managing the change control request (CCR’s) and published this report monthly.Facilitated analysis, gathered information and conducted interviews to understand the data from source paging systems and completed data mapping of 4 source notification systems to Alarm Point for data migration effort.Participated in project meetings, followed-up on identified issue and assisted in resolutions. Recognized potential issues and escalated as appropriate.Support, manage, monitor projects by executing tasks and coordinating and tracking activities for project initiatives.Documented and tested releases and production fixes.Maintained a risk and issues log in QC.Conducted IST, UAT and production testing. Provided post-implementation command center support, answering questions, logging issues and following up to ensure issue resolution after system implementation.Created Service Center (SC) test scripts based upon business requirements, using Mercury Quality Center.Sent out UAT communications, compiled UAT test execution reports and distributed to management and test participants.Participated in Vulcan Gap Analysis - comparing incident and problem management process with functionality of Vulcan application.Participated in UAT failover testing (fail the primary objective server) and batch testing.Assisted in the concentrated effort to update the documentation, links and email addresses for our intranet site.Programs used: Lotus notes, Mercury quality center (QC), Alarm Point, LoadRunner, Criticall, TelAlert, Service Center, ProdCall, and Quick test professional (QTP). -
Analyst, Accounting Information Systems (Ais)Sterling Commerce An At&T Company (Robert Half) Sep 2007 - Feb 2008Dublin OhSME in Peoplesoft for Sterling’s accounts payable and EPRO customers.Held weekly meetings with AP, AR, Developers and Directors.Documented installation & configuration, problem diagnosis process in the AIS policies and procedures online portal.Participated in special projects representing AIS, re-launched the new Epro Systems, and participated in meetings with vendors to determine the best product.Resolved regular and emergency technical issues for the customers, the internal support teams, and the consulting team via telephone and or internet.Conducted analysis, gathered information (i.e. logs, scripts, screenshots), troubleshoot and resolved or recommended resolutions to moderately complex customer problems.Participated in implementation of tactical resolutions for customer problems. Submitted enhancements requests.Maintained solid customer relationships by handling their questions and concerns with speed and professionalism. I was accessible and available to multiple customers worldwide. Programs Used: Peoplesoft, Peregrine, Citrix, MS Office, Outlook. -
Sr. Quality Assurance AnalystNetjets (Robert Half) Sep 2006 - Aug 2007Columbus OhDefined scope and requirements for the True Flight Plan project (TFP) by participating in business requirements sessions, and design reviews.Developed and executed test requirements, test schedules, test plans, detailed test cases and evaluated, analyzed and documented test results.Analyzed release defects & enhancements and wrote new test scripts when appropriate.Communicated frequently with IT development staff to identify and track bugs, and bug fixes.Mentored and trained new team members.Programs used: Lotus notes, Mercury Quality Center (QC), Agile Methodology, and MS Office. -
Analyst, Information Technology Quality Assurance/TestingNationwide Jun 1993 - Aug 2006Columbus OhAnalyst, Information Technology Quality Assurance/Testing2003 - 2006Converted system requirements into comprehensive test plans by developing a testing approach, writing the test strategies and creating test cases and scripts.Executed test plans, including functional, system/technical design, negative and provided progress reports.Analyst, Hotline Support2001 - 2003Identified customer requirements, business needs and problems, and made recommendations for business solutions.Monitored state rules and regulations to ensure correct test scenarios were being applied.Liaison between Agent and Service Center Representative. Maintained relationships between Agents, State teams, Service Center and Policyholders.Analyst, Auto Insurance Solutions (AIS)2000 - 2001Involved with the creation and the automation of the automobile insurance plan “Project Smart” the primary communication tool for our business partners.Project coach liaison/ SME for Projects Smarts Work Request Database (WRDB). Attended weekly meetings with business partners/customers to address their concerns.Analyst / Recruiting Liaison, Resource Management1999 - 2000Nationwide Insurance College Recruiting - pre-screened candidates, conducted interviews, attended career fairs, sourced candidates based on requirements, matched resumes with open positions and routed to managers for interest. Researched and verified that the full-time employee database and organizational charts reflected correct information, Verified FTE, open, closed and cancelled positions as well as maintained both the voluntary/involuntary annualized turnover report for all areas.Executive Assistant to CIO of Property & Casualty Systems1993 - 1999Developed presentation materials.Interviewed, trained and supervised administrative staff.Interacted daily with the public, executive offices and the office of the President.Managed the office during the absence of the CIO.
Heidi Peterson Skills
Business Analysis
Visio
Requirements Gathering
Quality Assurance
Process Improvement
Software Quality Assurance
Analysis
Sql
Software Documentation
Microsoft Office
Microsoft Excel
Sharepoint
Retail
Access
Team Leadership
Excel
Powerpoint
Word
Microsoft Word
Business Process Improvement
Heidi Peterson Education Details
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Business Administration -
Marketing
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Marketing Promotions
Frequently Asked Questions about Heidi Peterson
What company does Heidi Peterson work for?
Heidi Peterson works for Select Sires Inc.
What is Heidi Peterson's role at the current company?
Heidi Peterson's current role is Scrum Master.
What is Heidi Peterson's email address?
Heidi Peterson's email address is bu****@****.rr.com
What is Heidi Peterson's direct phone number?
Heidi Peterson's direct phone number is +161465*****
What schools did Heidi Peterson attend?
Heidi Peterson attended Franklin University, Franklin University, Franklin University.
What skills is Heidi Peterson known for?
Heidi Peterson has skills like Business Analysis, Visio, Requirements Gathering, Quality Assurance, Process Improvement, Software Quality Assurance, Analysis, Sql, Software Documentation, Microsoft Office, Microsoft Excel, Sharepoint.
Who are Heidi Peterson's colleagues?
Heidi Peterson's colleagues are Derrick Dickmann, Luiz Gustavo Teodoro Da Silva, Doug Harris, Mohammed Touir, Jessica Kinnard, Kimberley Belford, Kourtney Meister.
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Heidi Peterson
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