Heidi Pohl Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

- Process all undergraduate and graduate applications in digital and physical format, maintaining organized system for records- Corresponded with prospects through email, phone, and text using CRM software; created a stream-line flow of communication throughout the pipeline, increasing prospect engagement by 20%- Meet with students and parents to guide.

Skokie, Illinois, United States

- Handled front desk responsibilities including answering phone calls,responding to emails, assisting customers, and booking appointments- Managed all customer rental accounts (1,000+ accounts) which includedtaking monthly payments, sending delinquency notices, and keeping detailed record of all account activities- Kept detailed account of shop stock.

Elmhurst, Illinois, United States

- Fulfilled needs of customers by answering questions and schedulingappointments through email, phone calls, and front desk.- Managed staff scheduling and productivity, trained and supervisednew employees- Kept detailed account of all paper documentation, including hundredsof customer and vendor accounts- Created forms for daily office use using Microsoft.