Heidi Pohl Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Process all undergraduate and graduate applications in digital and physical format, maintaining organized system for records- Corresponded with prospects through email, phone, and text using CRM software; created a stream-line flow of communication throughout the pipeline, increasing prospect engagement by 20%- Meet with students and parents to guide them through the admissions process; from starting their application to submitting their deposit- Build and maintain excellent… Show more - Process all undergraduate and graduate applications in digital and physical format, maintaining organized system for records- Corresponded with prospects through email, phone, and text using CRM software; created a stream-line flow of communication throughout the pipeline, increasing prospect engagement by 20%- Meet with students and parents to guide them through the admissions process; from starting their application to submitting their deposit- Build and maintain excellent relationships with student prospects through timely response to inquiries and going above and beyond to accommodate their requests- Travel to college fairs, conferences, and classrooms each semester as official ambassador of the college to recruit students- Plan and execute Official Admissions events from start to finish: create invitations and confirmation forms, book rooms, create detailed schedules for visitors and staff, prepare and serve food, give admissions tours, and more- Data management throughout prospect cycle; maintained weekly reports and advised based on long and short term progress- Create and maintain detailed administrative processes and procedures to increase efficiency and accuracy Show less

Skokie, Illinois, United States

- Handled front desk responsibilities including answering phone calls,responding to emails, assisting customers, and booking appointments- Managed all customer rental accounts (1,000+ accounts) which includedtaking monthly payments, sending delinquency notices, and keeping detailed record of all account activities- Kept detailed account of shop stock, making orders as needed,receiving and organizing all stock, and creating SKU and barcodes fornew items- Memorized… Show more - Handled front desk responsibilities including answering phone calls,responding to emails, assisting customers, and booking appointments- Managed all customer rental accounts (1,000+ accounts) which includedtaking monthly payments, sending delinquency notices, and keeping detailed record of all account activities- Kept detailed account of shop stock, making orders as needed,receiving and organizing all stock, and creating SKU and barcodes fornew items- Memorized dozens of product information and instrument history toaccurately answer customer questions and make well-informedrecommendations- Handled sales appointments from beginning to end which includedrecruiting customers, setting appointments, selecting instruments basedon customer preferences and prior information, conducting salesappointments, and closing sales- Assessed instruments for writing purchase and insurance appraisals. Show less

Elmhurst, Illinois, United States

- Fulfilled needs of customers by answering questions and schedulingappointments through email, phone calls, and front desk.- Managed staff scheduling and productivity, trained and supervisednew employees- Kept detailed account of all paper documentation, including hundredsof customer and vendor accounts- Created forms for daily office use using Microsoft Word and Excel- Kept precise record of inventory and stock, which included hundreds ofinstruments and… Show more - Fulfilled needs of customers by answering questions and schedulingappointments through email, phone calls, and front desk.- Managed staff scheduling and productivity, trained and supervisednew employees- Kept detailed account of all paper documentation, including hundredsof customer and vendor accounts- Created forms for daily office use using Microsoft Word and Excel- Kept precise record of inventory and stock, which included hundreds ofinstruments and products- Selected and showcased instruments and bows up to $10,000 for salesappointments. Show less