Heidi Ramirez Email & Phone Number

Phoenix, Az, Us

United States

Tempe, Az

• Resolved 40 issues related to topics such as medical claims and billing via 40 daily inbound/outbound phone calls and secure messaging• Collaborated in the coordination of care across a variety of settings while maintaining HIPAA confidentiality and the highest level of professionalism • Successfully executed quality customer service through fast responsiveness, reliability, and assurance and maintaining a 95% satisfaction rating over a 24-month period• Translated documents such as Caremark formulary, company website, and company application to Spanish saving the company $300,000 in interpretation services• Supported and supervised the new hire trainees with claims knowledge and customer interaction during the transitional phase of their Care Guide training• Developed a training IEX presentation and delivered training to all staff in department with the intention to improve customer satisfaction and speed of resolution

Scottsdale, Az

• Developed a list of at least 40 individuals to cold call by using various social platforms such as Monster, CareerBuilder, and LinkedIn to determine their qualifications for a job opportunity.• Interviewed potential candidates for job opportunities through phone screening fulfilling the production needs of clients.• Maintained continual communication with prospective candidates building and strengthening professional relationships and network.

Phoenix, Arizona, United States

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health Policy Analysis