Program director for all organization-wide technology necessary to support all 10 organizational departments, including all responsibilities from previous SSA role. Regular collaborator on multiple cross-functional teams as program decisions have an impact across entire organization. Increased size and scope of technology program by more than 340% since stepping into the role.•Managed and supervised daily program operations, including selection, implementation, administration, monitoring, and training of LMS, CMS, SaaS, and CRM systems, to consistently meet needs of over 2500 stakeholders.•Developed budgets and maintained project costs totaling excess of $200,000 annually.•Researched and identified best tools needed, as well as addressed and resolved technical, financial, and operational concerns by collaborating with cross-functional team members and other organizational leaders to equip 40 classrooms and educational team for success.•Created content for and facilitated more than 50 workshops and conducted one-on-one training to annually educate at least 150 team members, using software, including, but not limited to: Adobe Acrobat, Photoshop, Illustrator, Microsoft Word, PowerPoint, and Excel applications, to create and present materials.•Developed progress reports, memos and analytical reports for organization stakeholders, using writing skills to translate technical information into common language for understanding across departments and knowledge bases.•Hired and supervised program staff, consultants, contractors and sub-contractors to complete project tasks, as well as sourced, vetted and managed vendors for procurement of materials needed to accomplish program goals.•Utilized Agile principles, ITIL framework, needs analyses, and market research to identify and initiate more than 20 technology projects and implementations, including replacement of operational software systems and over 700 end user devices.

Classroom instructor in charge of teaching up to 6 different sections each semester. Topics taught included digital citizenship, business applications of software, creating with software, and basic programming.• Designed and developed unit plans and created content for 6 different grade 7-12 technology courses, including basics of web design, digital photography, yearbook publishing and introduction to computer science utilizing tools such as Adobe Creative Cloud Suite and JavaScript.• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness for at least 135 students each year.• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems, to ensure 100% pass rate.• Collaborated with staff members and teachers to design comprehensive and individualized plans to optimize student education.• Implemented diverse instructional methods as part of synchronous and asynchronous lessons, recordings and instructional materials, optimizing student engagement.

Managed software licensing, maintenance (installation and upgrades), and end-user training for all software systems to support operations of the organization. • Super-user administrator for all organizational software applications, including WordPress and Google Workspaces.• Evaluated operational practices to identify improvement opportunities for software systems and procedures, implementing new systems as necessary.• Determined database structural requirements, working with organization stakeholders to identify optimal database specifications.• Set up and controlled user profiles and access levels for each database segment to protect important data within CMS and CRM systems for over 150 users.• Orchestrated integration and communication of software upgrades, license renewals, and system sprints to team members.• Facilitated more than 20 workshops and conducted one-on-one training to assist at least 150 team members in learning software systems.• Contributed to development, administration and testing of disaster recovery plans.

Consulting firm providing services for schools and small businesses. Services include, but are not limited to:• Program design• Learning and Development courses• Marketing and communication plans• Social media and website content management • Data analysis and reporting• Strategic Planning• Project Planning• SWOT Analysis

• Managed all social media channels and website• Interfaced with clients• Managed day-to-day business operations, including budgeting, scheduling, and pricing• Took and edited photos• Designed all business marketing and branding materials