Heidi Saenz Email & Phone Number

Silverdale, Washington, United States

Sell advertising space in WestSound magazine, fostering relationships with clients and promoting their businesses to maximize exposure and drive sales.• Demonstrating a proficiency in cold calling techniques to generate leads and sales• Network across the community to build and maintain relationships • Conduct meetings with potential clients, consulting on advertisement, impact of campaigns, and general quality customer care throughout the process

Silverdale, Washington, United States

Held multiple leadership and coordination roles supporting the sale of residential and commercial railing and structural steel products for this respected brand.• Worked onsite with customers to analyze product needs, taking measurements (on Blue Beam) and reading blueprints to develop estimates and solutions• Conducted cold calling, networking, and other lead development activities, while also providing customer service, troubleshooting, and PR to build trust and loyalty• Train and orient new employees on software and new products

Poulsbo, Wa

Worked in sales department, responding to customer requests for information and bids; Collaborated with team members to provide costs and information that was delivered with efficiency and accuracy.• Educated clients to understand different product lines, their features and benefits, and consulted with them to develop the best match for their needs• Worked up pricing estimates in collaboration with team members and suppliers to ensure accuracy on cost, availability, and delivery/installation• Delivered the highest level of customer service, going the extra mile to ensure complete understanding and satisfaction• Skillfully handled high volume of call and email inquiries and requests, tracking each with focus and attentiveness• Trained, oriented, and mentored new sales team members to ensure integration with office culture and in performing duties• Reviewed and updated sales material templates, making invaluable adjustments that increased efficiency, accuracy, and quality outcomes for clients

Suquamish, Wa

Scheduled and dispatched facility work crews, equipment, service vehicles to appropriate locations, based on customer requests and specifications; Tracked requests to ensure they were completed to satisfaction.

Indianola, Wa

Responsible for operations, maintenance, and 100+ leasing of rental properties on behalf of the property owner; Prepared and reported on detailed budgets and financials to ownership each month.• Met with prospective tenants to show properties and explain terms of occupancy• Attentively handled monthly assessments, fees, and payments, along with deposits, insurance payments, mortgage, taxes, and incurred operational costs

Suquamish, Wa

Elevated from deli supervisor role following two years of leadership and departmental management; Engaged in customer service work to provide information about club products and services; took orders and managed accounts, while also resolving concerns. • Followed up with team members to ensure customer challenges were addressed• Delegated unresolved issues to specific departments for further investigation• Handled a myriad of contract and other change order and discontinuance paperwork