Heidi Shawd

Heidi Shawd Email and Phone Number

Customer Support Specialist at MVTV Wireless @ MVTV Wireless
granite falls, minnesota, united states
Heidi Shawd's Location
Milan, Minnesota, United States, United States
Heidi Shawd's Contact Details
About Heidi Shawd

Experienced customer support specialist with a passion for helping clients with their daily needs.

Heidi Shawd's Current Company Details
MVTV Wireless

Mvtv Wireless

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Customer Support Specialist at MVTV Wireless
granite falls, minnesota, united states
Website:
mvtvwireless.com
Employees:
27
Heidi Shawd Work Experience Details
  • Mvtv Wireless
    Customer Support Specialist
    Mvtv Wireless Oct 2019 - Present
    Granite Falls, Minnesota
    Customer and tech support as well as scheduling and billing the broadband wireless industry.
  • Procore Technologies
    Customer Support Representative
    Procore Technologies Feb 2018 - Oct 2019
    Willmar, Minnesota
    Customer and tech support in the construction software industry.
  • Terrapin Technologies, Inc.
    Help Desk Manager/Sr. Business Systems Analyst
    Terrapin Technologies, Inc. Jan 2006 - Jul 2017
    Greater Minneapolis-St. Paul Area
    Provide daily support, troubleshooting and problem resolution for help desk tickets on a web-based application used by banks and broker dealers. Monitor queue and assign tickets as appropriate. Follow up on overdue tickets; facilitate meetings if necessary to move forward with resolution. Hold monthly ticket review meetings for customers. Perform analysis on help desk tickets to determine issue patterns and trends. Work closely with colleagues to try and identify data related problems and solve them. Conduct research and collect data which will help in continual product development that will meet client needs. Ensure collection of high quality data. Process data requests into customer reports. Use SQL to create ad hoc reports as requested. Manage customer preferences/access. Manage products and concession rates. File analysis for missing accounts and analysis of data sent. Contact DTCC/NSCC mutual fund and annuity companies regarding file/account issues and initial setup of files. Compile monthly ticket statistics (count, time spent, average time spent per ticket). Function as Project Manager for small projects, both external clients and internal clients. Perform QA and system testing as needed. Participate in/facilitate other projects as requested.
  • American Express Financial Advisors
    Business Systems Analyst
    American Express Financial Advisors Jun 1990 - Jul 2005
    Business Systems Analyst II – Third Party Distribution (7/04 – 7/05)Production Support and Enhancements for Reporting systemsBusiness Analyst II – Third Party Distribution (6/02 – 7/04)Project Management OfficeSr. Business Systems Analyst – Retirement Services (10/00 – 6/02)BlueStar project (UAT team) Sr. Business Systems Analyst – Retirement Services (10/98 – 10/00)Production Support for IVR and WEB systems Business Systems Analyst – Retirement Services (1/97 – 10/98)BSA support and testing for Y2K project; Lotus Notes administration and development. Administrative Assistant – Various departments (6/90 – 12/96)
  • International Dairy Queen
    Word Processing Specialist
    International Dairy Queen 1987 - 1990

Heidi Shawd Skills

Analysis Visio Management Pmo Business Analysis Vendor Management Process Improvement Requirements Analysis User Acceptance Testing Software Documentation Sql Project Management Quality Assurance Business Process Improvement Business Requirements Six Sigma Project Planning Data Analysis Change Management Requirements Gathering Program Management Disaster Recovery Sdlc Customer Service Management Small Business Management Life Skills Personal Development Time Management Communication

Heidi Shawd Education Details

Frequently Asked Questions about Heidi Shawd

What company does Heidi Shawd work for?

Heidi Shawd works for Mvtv Wireless

What is Heidi Shawd's role at the current company?

Heidi Shawd's current role is Customer Support Specialist at MVTV Wireless.

What is Heidi Shawd's email address?

Heidi Shawd's email address is he****@****hoo.com

What is Heidi Shawd's direct phone number?

Heidi Shawd's direct phone number is +176397*****

What schools did Heidi Shawd attend?

Heidi Shawd attended Alexandria Technical College, South Dakota State University.

What are some of Heidi Shawd's interests?

Heidi Shawd has interest in Human Rights, Animal Welfare, Children.

What skills is Heidi Shawd known for?

Heidi Shawd has skills like Analysis, Visio, Management, Pmo, Business Analysis, Vendor Management, Process Improvement, Requirements Analysis, User Acceptance Testing, Software Documentation, Sql, Project Management.

Who are Heidi Shawd's colleagues?

Heidi Shawd's colleagues are Larry Jans, Vernon Marcus, Dorothy Elness, Sak Payak, Sheldon Kittleson, Peggy Kvam, Dustin Nawrocki.

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