Heidi Smart Email & Phone Number

Worcester, Massachusetts, United States

• Assist employees with various benefits questions by responding to ServiceNow tickets escalated to benefits by our Tier 1 team, and/or calling the caregiver as needed.• Open tickets as needed and escalate them to our Benefits Center of Excellence team, or other teams, as appropriate.

Worcester, Massachusetts, United States

• First level contact for employees calling into the HR Solution Center with various needs from human resources,• Creating ServiceNow tickets for each caller, assisting to completion as able, or assign the ticket to the appropriate team (Benefit, Learning, Payroll, etc.).• Verifications of employment.

United States

• Schedule new caregiver onboarding appointments for Employee Health and Human Resources, including rescheduling as needed• Updating our department tracker during the onboarding process via our Excel New Caregiver Tracker• Proces CORI checks for new caregivers on the MA iCori website• Process I-9 forms for new caregivers• Process background checks via SterlingONE• Add and maintain new caregiver and employee contact information and Kronos information via Infinium• Processed security access requests for incoming temporary caregivers through staffing agencies via our I.S. Self Service portal• Tracked all of the SAR's via our Excel SAR and Kronos tracker• Created our SAR and Kronos excel tracker to ensure accurate and timely requests

Worcester, Ma

• Championed the addition of and AED and First-Aid station for the HR department• Jobvite- Assist both internal and external applicants in the application process, send invitations to internal caregivers, uploading/updating resumes upon applicant request• New Caregiver Orientation- Preparation of attendance record, meal requests and new caregiver documents, Greet new caregivers upon arrival and provide them with materials in a friendly and welcoming fashion, Process completed documentation• Survey Monkey- Record NCO survey data on a weekly basis• Infinium- Record attendance for contract and temporary caregivers• Answer multi-line phone system, directing calls for multiple divisions of the HR department in a professional, friendly and respectful manner• Greet and direct applicants, visitors and vendors respectfully and with excellent customer service • Process incoming external and interoffice mail • Maintain and distribute HR contact list • Order office and coffee supplies• Maintenance of office equipment as needed • Projects for various HR departments as needed (Revise job descriptions for compensation, scan and save CORI forms for TA, assist with recording annual regulatory training for HRIS in EL4U)

Ayer, Ma

• Answer and field incoming customer phone calls • Entry and follow-up of customer orders for various cooking/soap/cosmetic oils received via e-mail or phone call • Attended to customer needs and concerns • Processing RMAs

Clark University: Alumni And Friends Engagement, Worcester, Ma

• Answer multi-line telephone system• Assist with reunion registration • Assist with event registration • Assist with various projects as assigned

Genpak, Llc (Sebring, Fl)

• Answered a multi-line phone • Data entry in Oracle • Opening and closing jobs utilizing Oracle • Reconcile data from Oracle with an Excel spreadsheet

Acton, Ma

Reception: • Answer and manage a multi-line phone system • Office equipment maintenance• Maintain customer satisfaction survey metrics utilizing Excel • Process incoming/outgoing mail and faxes • Forward W-9 forms as requested • Maintain office/coffee supplies • Process all incoming audit reports for various management systems • Quickly and effectively solve customer challenges as able • Created guidance documents for customer portal • Maintain internal contact lists • Provided quotes to customers for various management systems registrations • Assist with various tasks to prepare for company semi-annual teaming sessionsClient Support Representative: • Scheduled various management system audits in the Midwest area so that they were logistically sensible for the client and the auditor, including several multi-site locations. * Notable Businesses: - Graybar Electric Co, Inc. (200+ sites across the U.S.) - SGS N. America, Inc. Oil, Gas & Chem. Svcs; SGS Trade Svcs. AGRI Div; SGS Canada - Berry Plastics Corporation (70+ sites across the U.S. and overseas)• Created and maintained client certificates • Maintained customer information in EQM • File reviews to ensure all necessary areas were attended to on an auditOther: • Entry of customer data into the Aerospace OASIS database • Entry of customer data in the Automotive IATF database