Heidi Smart Email & Phone Number

Worcester, Massachusetts, United States

• Assist employees with various benefits questions by responding to ServiceNow tickets escalated to benefits by our Tier 1 team, and/or calling the caregiver as needed.
• Open tickets as needed and escalate them to our Benefits Center of Excellence team, or other teams, as appropriate.

Worcester, Massachusetts, United States

• First level contact for employees calling into the HR Solution Center with various needs from human resources,
• Creating ServiceNow tickets for each caller, assisting to completion as able, or assign the ticket to the appropriate team (Benefit, Learning, Payroll, etc.).
• Verifications of employment.

United States

• Schedule new caregiver onboarding appointments for Employee Health and Human Resources, including rescheduling as needed
• Updating our department tracker during the onboarding process via our Excel New Caregiver Tracker
• Proces CORI checks for new caregivers on the MA iCori website
• Process I-9 forms for new caregivers
• Process background checks via SterlingONE
• Add and maintain new caregiver and employee contact information and Kronos information via Infinium

Worcester, MA

• Championed the addition of and AED and First-Aid station for the HR department
• Jobvite- Assist both internal and external applicants in the application process, send invitations to internal caregivers, uploading/updating resumes upon applicant request
• New Caregiver Orientation- Preparation of attendance record, meal requests and new caregiver documents, Greet new caregivers upon arrival and provide them with materials in a friendly and welcoming fashion, Process.
• Survey Monkey- Record NCO survey data on a weekly basis
• Infinium- Record attendance for contract and temporary caregivers
• Answer multi-line phone system, directing calls for multiple divisions of the HR department in a professional, friendly and respectful manner

Ayer, MA

• Answer and field incoming customer phone calls
• Entry and follow-up of customer orders for various cooking/soap/cosmetic oils received via e-mail or phone call
• Attended to customer needs and concerns
• Processing RMAs

Clark University: Alumni And Friends Engagement, Worcester, MA

• Answer multi-line telephone system
• Assist with reunion registration
• Assist with event registration
• Assist with various projects as assigned

Genpak, LLC (Sebring, FL)

• Answered a multi-line phone
• Data entry in Oracle
• Opening and closing jobs utilizing Oracle
• Reconcile data from Oracle with an Excel spreadsheet

Acton, MA

• Reception:
• Answer and manage a multi-line phone system
• Office equipment maintenance
• Maintain customer satisfaction survey metrics utilizing Excel
• Process incoming/outgoing mail and faxes
• Forward W-9 forms as requested