• Managed all operational matters for the Atlanta location, both internally and client facing, for over 300 unique client applications.• Managed implementations for new clients and in-sourcing for current clients at an average rate of 4 clients/applications per month.• Provided Operational leadership managing cross functional teams including production, customer service, maintenance, project management and purchasing departments.

• Promoted to Site Manager after two years of demonstrated success within Client Services by improving efficiency and providing outstanding leadership.• Provided Site leadership for 6 departments consisting of, Account Management, Production, Maintenance/Facilities, Programming and Development, Project Management and Warehouse.• Managed 102 employees responsible for daily development, production, and distribution of over 500K transactional and financial documents daily.• Created and monitored production plans to ensure best utilization of human and capital resources.• Lead the collaboration with other Site Manager's to balance workloads in order to meet Enterprise SLA's.• Prepared and submitted operating reports and budgets to executive management. • Managed hiring, training and development, counseling, payroll and termination for all Site personnel.• Interfaced with clients for escalated service issues.• Reduced waste by 2%.• Improved on time production from below 90% to over 99% for all clients, including Social Security Administration, Department of Veteran Affairs, and numerous Fortune 500 companies.• Reduced aged receivables by 13%. • Reduced month end billing from 3 days to 1 day.

• Collaborated with Sales to develop strategic plan to increase and support revenue growth. • Created, implemented and measured departmental processes and procedures. • Realigned territories to ensure comprehensive and efficient coverage. • Added 12% revenue in a mature market while maintaining gross profit. • Created templates to standardize departmental measures of success, reporting and activities. • Resolved escalated customer issues. • Managed adherence to ISO 9001:2008 standards including performing root cause analysis, creating corrective actions and following up on short term and long-term results. • Oversaw the implementation of a new ERP (Chempax) system. • Identified areas of opportunity within our systems and processes to run a lean, efficient organization. • Participated in presentations to customers, suppliers and management. • Selected and managed 3rd party distribution centers. • Supply Chain and Logistics oversight including rate negotiations, international import and export, FTL, LTL and small parcel package shipping. • Managed inventory levels of commercial SKU’s and raw materials to ensure product availability while effectively managing costs and valuation. • Negotiated prices and contracts with international and domestic suppliers to ensure security of supply. • Managed supplier performance by determining and measuring KPI’s. • Determined inventory requirements and managed material delivery through MRP. Accounting • Reviewed A/R and A/P; Made recommendations for issue resolution. • Reduced A/R by 20%. • Automated A/R (lockbox) process and A/P (ACH) process. • Performed monthly review of P&L and Balance Sheet. • Implemented automated HR On-line system (My Paychex) • Managed payroll. • Executed paperwork for new and terminated employees. • Ensured compliance with OSHA and state and federal employee reporting