Heidi Thomas Email & Phone Number

Oshkosh, Wisconsin, Us

Create, support and execute activities that encourage readers, bolster literacy and foster a reading culture.Read, critique and write book reviews [published by onlinebookclub.org] to inform and guide readers. Formed and chair a group of literacy professionals and parents with a common goal to build functional, literate humans through enablement, engagement and excitement.Develop and facilitate multi-week shared reading programs that involve families, integrate with curriculum and culminate in a community-wide celebration.Founded and manage Armchair Travelers, a tailored and cohesive book subscription service that inspires children to read. Select books and produce custom, supplemental materials to maximize the experience.

Provide professional-quality planning, creative, content and event marketing services. Experience includes: Brand and graphic design for independently-owned businesses and community organizations, including development of harmonized content [logos, promotional materials, business cards, brochures, blogs].Event planning and production for fundraisers and enrichment programs. Manage from ideation through execution [themes, logistics, budgets, resource coordination, digital and print advertising].

Currently serving as board secretary for the Emmeline Cook PTO.

Dublin 2, Ie

Managed reliable operation of Real Estate technology portfolio (8 applications across 3 products). Lead cross-functional team (15+ FTEs) to exceed customer expectations on-time and within budget. Established a business presence, nurtured stakeholder relationships and diligently engaged in planning discussions. Evolved capability and product roadmaps to align with business strategy, industry trends and corporate technology initiatives (Agile transformation, accessibility, security, etc.).[+1] CIO Corporate Platforms Inclusion & Diversity Champion Define I&D goals and execution approach for Corporate Functions service area. Facilitate engagements, events and deliverables aligned with service area and corporate strategy. Promote a culture where people feel they belong and can thrive.

Dublin 2, Ie

Supported the development and deployment of the Corporate Real Estate Planning Tool using Agile methodologies. Established credibility with business partners and served as liaison to technical teams. Built a comprehensive understanding of business processes, objectives and issues. Facilitated collaboration to identify strategic enhancements. Translated and documented business inputs into technical requirements.

Dublin 2, Ie

Lead implementation [from architecture to go-live] of managed services and enabling technologies with Fortune 500 clients. Synthesize clients' strategic objectives, engage stakeholders and facilitate change management. Establish and maintain detailed project plans, status reports and project governance forums. Define operating processes and ensure readiness of resources [recruitment, training and demonstrated proficiency] to deliver services. Projects managed to date have: 1. contributed more than $120M in revenue and been completed at or below budget [$2.5M on average].2. consisted of transition teams of up to 50 people often distributed globally and managed remotely. 3. spanned 15 languages, 10 delivery centers and multiple industries [including Medical Equipment, Cosmetics and Beauty Products, Chemicals, Financial Services and Banking].

Dublin 2, Ie

Managed account operations to deliver premium business process services aligned with clients' goals. Nurtured trust-based and collaborative relationships. Facilitated governance, reporting and analyses to monitor performance, add strategic value and drive innovation. Resolved escalations, provided troubleshooting and implemented preventative continuous improvements. 1. Delivered twice the committed savings and achieved 100% service-level compliance in contract year 6. 2. Mitigated >$150M in supply risk to ensure continuity of services during a major client divestiture.

Participated in a first of it's kind collaboration of the Oshkosh community (neighborhood associations, Emmeline Cook PTO, staff and students, the school district, the City and community members) to raise more than $200,000 for exterior updates and improvements to our neighborhood elementary school.

Chicago, Illinois, Us

Managed customer-facing quality from launch to obsolescence for more than 30 new mobile device products including the first Motorola Droid. Built the requisite technical knowledge and collaborative relationships to mitigate risk, minimize cost of poor quality and improve customer satisfaction. Established a best-in-class joint customer review methodology and achieved #1 rankings across customer scorecard categories. Supported innovations in consumer education and agent [sales and service] training.

Chicago, Illinois, Us

Completed Motorola’s comprehensive rotational and academic Business Leadership Development Program. Embraced coaching and cultural diversity to become more self-aware. Participated in on-the-job training to build functional domain knowledge and educational instruction to improve business acumen. Cultivated and exhibited learning agility to make meaningful business contributions despite limited-term engagements. Commuted final rotation to permanent Senior Sales Quality Manager role.

Chicago, Illinois, Us

Executed major promotional and above-the-line advertising campaign that increased sales of existing product portfolio. Managed and coordinated agencies and internal stakeholders. Controlled project budget and negotiated costs. Effectively communicated, planned and executed strategies to drive handset sales.

Chicago, Illinois, Us

Researched markets, screened prospects, performed due diligence and prepared pitches for venture capital investment approval. Performed investment due diligence, including financial and valuation analysis. Conducted competitive reviews. Assisted with portfolio company management. Explored video-related opportunities and proposed investments based on business strategy.

Chicago, Illinois, Us

Envisaged competitor product and technology roadmaps based on market research and outsourcing strategy analysis. Communicated recommendations based on findings.

Chicago, Illinois, Us

Managed initiatives of senior leadership sponsored Quality Review Board (QRB). Efficiently supported needs of senior leaders. Maintained QRB portfolio. Tracked product progress toward goals. Organized annual QRB summits. Created and published reports. Established new processes for integration of QRB lessons learned into business practices. Optimized QRB efficiency. Assisted with development and onsite training of Asia QRB. o Coordinated quality reviews for over 30 products. Provided QRB training to global product teams. o Supported QRB activities that have contributed to year on year reliability improvements in Mobile Devices.o Recognized and communicated systemic issues to management for implementation, such as user trial improvements.

Chicago, Illinois, Us

Coordinated accessory compatibility testing, interpreted results and assessed risk. Managed product quality requirements and deliverables across regions. Supported key initiatives and developed new processes to fill gaps. Trained new team members. o Executed activities to attain first ISO certification. o Created and published Quick Reference Guide. Trained and certified suppliers on quality processes. o Hired and supervised a summer intern (Summer 2005).o Collaborated on the development and launch of over 30 companion products.

Chicago, Illinois, Us

Worked in diverse teams. Composed, launched and analyzed surveys for specification alignment. Effectively responded to customer concerns. o Identified and proposed process improvement opportunities (70% page reduction). o Created common test reports (95% report reduction).

Bentonville, Arkansas, Us

Worked closely with store management and studied management techniques. Stated expectations and enforced rules. o Supervised fifteen employees.

Bachelor Of Science (Bs), Industrial Engineering

Entrepreneur Certificate

Education record