Heidi Uphus Email & Phone Number

St Cloud, Minnesota, United States

The primary goal of client success is to enable the effective adoption of technology/services, which in turn leads to high renewal rates, expansion opportunities and optimal client satisfaction. Providing vision and leadership for retention strategies to promote recurring revenue streams and enhance the client experience. Creating strategic alliances with leaders to effectively align with and support key business initiatives. Key Results:• Increasing client satisfaction results by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating conversations around solutions to address concerns.• Working to establish more robust client engagement through participating on the Gold Standard Client Satisfaction Committee.• Dramatically improving CRM utilization by helping to develop training manuals, streamlining processes and conducting quarterly competency training sessions across team.• Serving as mentor and coach to team members.• Operating as liaison between team members, earning their confidence and trust with reliable follow-through and clear communication.• Innovating and experimenting with my responsibilities and integrating them with what I am truly passionate about beyond the key tasks.

St. Cloud, Minnesota Area

Providing vision and leadership for retention strategies to promote recurring revenue streams and enhance the client experience. Creating strategic alliances with leaders to effectively align with and support key business initiatives. Key Results:• Increasing client satisfaction results by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating conversations around solutions to address concerns.• Proactively scheduling meetings of value with clients and key personnel to identify cross-selling opportunities for technology roadmaps.• Working to establish more robust client engagement through participating on the Gold Standard Client Satisfaction Committee.• Dramatically improving CRM utilization by helping to develop training manuals, streamlining processes and conducting quarterly competency training sessions across team.• Serving as mentor and coach to team members.• Operating as liaison between team members, earning their confidence and trust with reliable follow-through and clear communication.• Innovating and experimenting with my responsibilities and integrating them with what I am truly passionate about beyond the key tasks.

Greater Minneapolis-St. Paul Area

Specialized in customer advocacy by building stronger customer relationships within a highly competitive environment through networking and incentive programs.Key Results:• Increased southeast sales territory leads by 75% in the healthcare market.• Key contributor in customer loyalty program• Contributed to new sales team methodology and implemented best practices.• Certified as a Healthcare Revenue Cycle Associate.

Minneapolis, Mn

Created strategic alliances with leaders to effectively align with and support key business initiatives in the healthcare industry. Driven to grow, nurture and manage strategic partnerships amongst a reputable client base.Key Results:• Recognized and awarded by the CEO and other senior leaders for having achieved 125% of annual sales quota of $2.6 million• Grew lead generation by 50% by working with current clients to utilize as references for new clients.• Increased client satisfaction results by an additional 25% by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

Glenwood, Mn

Provided vision and leadership for all technology systems to enhance the customer experience. Planned, delivered and supported clinical, financial, and analytical systems to support organization. Implemented inpatient and ambulatory electronic health record software, revenue cycle solutions and business applications that met the needs of the healthcare enterprise, its providers and its patients.Key Results:• Increased patient chart efficiency by 85% by working with senior staff and departmental super users to implement Electronic Health Record software across entire health system. Recognized and awarded by the State of Minnesota for being the 1st hospital in the state to attest to Stage I Meaningful Use.• Designed community development initiatives.• Dramatically improved Electronic Health Record utilization by 100% by developing training manuals, streamlining processes and conducting quarterly competency training sessions across all departments.• Designed building security protocols & technologies by researching, advising and installing security surveillance system.• In correlation with a Managed IT vendor, completely revamped IT server room resulting in greater efficiency, versatility and interoperability across multiple platforms.• Reduced system downtime to less than 2% by researching and implementing Business Continuity and Disaster Recovery plans.• Served as mentor and coach to senior management staff.• Operated as liaison between support staff and providers, earning their confidence with reliable follow-through and clear communication.