Heidi Uphus Email & Phone Number

St Cloud, Minnesota, United States

• The primary goal of client success is to enable the effective adoption of technology/services, which in turn leads to high renewal rates, expansion opportunities and optimal client satisfaction. Providing vision and.
• Increasing client satisfaction results by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating conversations around solutions to address concerns.
• Working to establish more robust client engagement through participating on the Gold Standard Client Satisfaction Committee.
• Dramatically improving CRM utilization by helping to develop training manuals, streamlining processes and conducting quarterly competency training sessions across team.
• Serving as mentor and coach to team members.
• Operating as liaison between team members, earning their confidence and trust with reliable follow-through and clear communication.

St. Cloud, Minnesota Area

• Providing vision and leadership for retention strategies to promote recurring revenue streams and enhance the client experience. Creating strategic alliances with leaders to effectively align with and support key.
• Increasing client satisfaction results by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating conversations around solutions to address concerns.
• Proactively scheduling meetings of value with clients and key personnel to identify cross-selling opportunities for technology roadmaps.
• Working to establish more robust client engagement through participating on the Gold Standard Client Satisfaction Committee.
• Dramatically improving CRM utilization by helping to develop training manuals, streamlining processes and conducting quarterly competency training sessions across team.
• Serving as mentor and coach to team members.

Greater Minneapolis-St. Paul Area

• Specialized in customer advocacy by building stronger customer relationships within a highly competitive environment through networking and incentive programs.Key Results:
• Increased southeast sales territory leads by 75% in the healthcare market.
• Key contributor in customer loyalty program
• Contributed to new sales team methodology and implemented best practices.
• Certified as a Healthcare Revenue Cycle Associate.

Minneapolis, MN

• Created strategic alliances with leaders to effectively align with and support key business initiatives in the healthcare industry. Driven to grow, nurture and manage strategic partnerships amongst a reputable client.
• Recognized and awarded by the CEO and other senior leaders for having achieved 125% of annual sales quota of $2.6 million
• Grew lead generation by 50% by working with current clients to utilize as references for new clients.
• Increased client satisfaction results by an additional 25% by cultivating excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

Glenwood, MN

• Provided vision and leadership for all technology systems to enhance the customer experience. Planned, delivered and supported clinical, financial, and analytical systems to support organization. Implemented inpatient.
• Increased patient chart efficiency by 85% by working with senior staff and departmental super users to implement Electronic Health Record software across entire health system. Recognized and awarded by the State of.
• Designed community development initiatives.
• Dramatically improved Electronic Health Record utilization by 100% by developing training manuals, streamlining processes and conducting quarterly competency training sessions across all departments.
• Designed building security protocols & technologies by researching, advising and installing security surveillance system.
• In correlation with a Managed IT vendor, completely revamped IT server room resulting in greater efficiency, versatility and interoperability across multiple platforms.