Tasks/Responsibilities : • Liaising with the various agents about their tours, before, during and after the tours.• Operating various type of tours (Adult tours, children tours, hiking tours, cycling tours, ranger course tours, etc)• Assist with Budgeting and costing for the next year (relevant to the groups I operate).• Suggesting ‘value adds‘ to the overseas agent and implementing these ‘value adds’ for each of the tours.• Invoicing the agent and acquiring invoices from the various suppliers for each group. • Confirming the coach and guide for each group. • Closing and balancing the tour (this involves checking the invoices from suppliers are correct and correspond with the agreed rates)• Liaising with the other departments in the company to make sure that everything runs smoothly on each tour.Skills and Knowledge obtained:• Liaise with overseas agents• Working on Tourplan (operating System used by Travel Smart Crew)• Google Drive knowledge and workings• Supplier Relationships (accommodations & activity suppliers)• Problem Solving (immediate and long-term)• Invoicing procedures (specific to each agent)• Telephonic, e-mail and online reservation procedures• Telephone & e-mail etiquette• Team Work (with various departments, fellow operators and sales consultants)• Conflict resolution• Marketing strategies (what will make the tours sell)• Understanding of the operations and workings of a Tour Operating Company

My job was to do series bookings for tour groups - Book rooms according to final rooming list and send the client (Operator) the final invoice for the stay. Helped co-ordinate several of the special events (Easter, Christmas, Mother's Day, Father's Day, Women's Day, New Years Eve) and weddings with a college.I also did all the Leisure Reservations for the Hotel and the other property that Recreation Africa Leisure Industries (RALI) owns - Kedar Country Lodge, Spa and Conferencing - in Rustenburg. One of my duties for the Leisure bookings was to ensure that I get payment from the guest/s before they check-in and to make sure to that any special requests by the guest/s were done properly (example - Rose petal ,Sparkling wine and bath salts in room for Romantic/Anniversary/Birthday evening)(Reason for leaving: Personal reasons)

• Design and marketing of accommodation packages for the Time Aviation SAAF Museum Air Show 11 May 2013.• Assist with the set-up and organisation of the event(Reason for leaving: Had to do practical hours for degree in various tourism sectors)

Set-up of events and exhibition.• Marketing and liaison with guests at events and exhibitions. • Collecting data at the various events (Name, telephone number, email address, etc) to help build a customer data base for marketing purposes. • Selling Reel Mom products at exhibitions (Baba-Indaba, Mama Magic).(Reason for leaving: Had to do practical hours for degree in various tourism sectors)

• Welcome and seat guests upon arrival at the restaurant.• Liaise with management and waiters to ensure satisfied patrons.(Reason for leaving: Had to do practical hours for degree in various tourism sectors)