Heidi Virtanen Email and Phone Number

Responsible for the B2B sales budgets of I love me (Beauty and Beauty Pro) and GoExpo Sport. I have previously worked with Habitare Pro and Nursing Exhibition. My daily work includes negotiations, customer service and project management. I work closely with the marketing and communication teams as well as participate in the programme producing. Developing the events with the industries and the event team is a big part of my work.

I was responsible for the events organized in the association. The biggest event of the year is ProWellness & Beauty Expo (Kosmetologipäivät) that has been organized in Messukeskus Helsinki for the past two years with over 2700 professional visitors. I was responsible for all the arrangements including sales, marketing, programme producing and communication. My work included organizing other smaller events and education days for the members. My daily work included also communications and updating our social media channels.

As a service assistant my daily work included customer service, financial administration and other daily office routines. I was responsible for the services provided to the members of the association. During the year 2016 I am responsible for reforming the association’s website. I also had a big role in organizing the change of our membership register. My work included organizing meetings and preparing the materials for the executive board. I was working in co-operation with the event coordinator assisting in organizing events.

Working as a restaurant manager, I was responsible for training the employees and the shift supervisors. My job included planning the shifts and being responsible for the cost efficiency. I was also responsible for the quality of both, service and the products provided to the customers. I also participated in recruiting the employees and preparing the upcoming summer season in our department. My job included development discussions with the employees and the supervisors. The job requires excellent organizing skills and tolerance of pressure in a busy environment.

During my internship my job included handling the incoming orders, invoicing and shipping. My daily work consisted also of other financial administration, customer service and inventory. I prepared the offers and other material for the CEO. My job included also updating the website and translating materials on the website in English.

As a shift supervisor I was responsible for the quality of service and the products during my shift. I participated in customer service and preparing the products. My job included also daily inventory and ordering produces. I was responsible for instructing and motivating the employees with the other supervisors.