Studied and passed the Level 5 CIPD Associate Diploma in People Management and Employment Law

A year taken to support and care for family during the COVID pandemic. Throughout this period I was a Responder for the Royal Voluntary Service doing check in and chats and assisting as a steward for local vaccine centres.

My role was initially to develop & manage the current Time & Attendance systems relating to a 24/7 production site, with sales & administration support. Provide support in the swift and successful transfer of Payroll to an outsourced provider and then fully introducing a simplified yet effective flexible working system with full Union communication and support. I was presented with many opportunities to gain experience and assist in other areas of the business such as stepping up to cover the HR, heading the Communication team, assisting with H & S, risk assessments and employee engagement. This created a diverse and thoroughly enjoyable role.

Key skills and achievementsManaged local HR processes, supporting the group HR Business Partner, to ensure policy, procedures, documentation, GDPR, inductions, disciplines and grievances were all adhered to and performed effectively and efficientlyStepped up to take ownership of the Payroll and pensions contributions, creating a new standard process, improving communication and reducing the weekly payroll issues by over 95%Introduced ‘Purpose’, as part of a group initiative, increasing the inclusion in employee engagement and involvement in business activities, ensuring all aspects of the working environment were improved – Safety, Quality, Delivery, employee well-being, Communication and FinancialCreated an induction process for Visitors, Inter-Company Employees & new Starters as to ensure Health and Safety was at the forefront of everything they do, whilst setting the scene regarding business expectationsSuccessfully put in place the annual review and performance management programme, both online and offline for all employeesAttended the Gallup Employee engagement champions programProvided regular communications regarding well-being, encouraging personal development and work life balanceSupported the creation of a fully integrated Sales CRM system and Pipeline process, working closely with the SIOP Manager to validate data and ensure is available in a timely mannerNegotiated highly competitive rates on contracts for printed materials, uniform and stationeryReduced waste on site, significantly reducing unnecessary spend

Assisted the start up of a new business covering all aspects of administration including payroll and invoicing. Managed the pay per click accounts and boosted the organic online growth with SEO and improved product content.

Delivered Media plans for all UK Carcraft sites providing them with qualified levels of footfall/clickfall resulting in increasing levels of sales from promoters. I was a key link between online and offline marketing ensuring the full integration of current strategies.