• Processed company purchase orders, revisions and ticket orders; maintained HTS and garment weights on orders for accurate landed costs.• Reconciled duty payments with estimated duty for all orders; researched variances, submitted disputes and followed up on Customs protests and potential refunds.• Maintained company’s Vendor Routing Guide that provided instruction and procedures for packing, shipping, and documentation of orders.• Managed NDC dates of all orders with MGL reporting to provide an accurate forecast for the DC and allocation team to plan receipt of goods.• Supported production team with RTV’s, landed cost calculations, customs classification and logistics, ticketing issues and inquiries.• Managed company’s retail price tickets with Avery Denison, including collaboration of creation and revision of ticket types.• Submitted vendor claims to accounting and verified monthly price ticket invoicing for payment.• Assisted DC with packing list issues, obtaining corrections from vendors to facilitate timely receipt of good. Created packing list reference guide for vendors to utilize and reduce the amount of rejections.• Provided Island Pacific training to new hires including purchase order and ticket processing procedures, status and history.

• Maintained excellent client relations, providing the Limited business answers to logistic questions, freight tracking assistance, resolutions to dimensional issues, and training on company freight tracking system.• Managed corporate Worldwide Airfreight Guide provided to The Limited, Inc. (now L-Brands) businesses with negotiated airfreight rates, transit time commitments, carrier routing and origin contacts.• Assisted in transportation negotiations with freight forwarders, establishing new transportation programs requested by our divisions.• Supported division import managers with problem resolution on more challenging shipments that were extremely dimensional, diverted, etc.• Consulted on the continuous development of The Limited, Inc. Freight Tracking System (LIFTS) used by our businesses. • Monitored daily flow of traffic to keep abreast of any carrier or routing issues.• Monitored weight audit program, verifying actual weight for accurate payment.

• Promoted in November 1994 and managed the operations of the Columbus terminal: supervised staff, consulting on billing accounts, generated performance reports.• Provided superior customer support including rate quotations, coordinating with carriers, warehouses and brokers to expedite clients’ shipments, and provided daily communication of pre-alerts and shipment status.