Heidi Watson Email & Phone Number

St. Louis, Mo, Us

New York, Ny, Us

Accepted invitation for new opportunity to coach leaders, individuals and teams across the Amex enterprise to implement and execute Agile and Scaled Agile transformations resulting in improved process, delivery and organizational performance. - Organize delivery teams around value to increase efficiency and eliminate unnecessary dependencies between teams.- Created and delivered custom OKR workshops, helped create a formal intake system, and provided metrics projected to improve delivery and quality within one rapidly growing organization by 20%.- Notable contributor to team that strategized formation and feature/component team organization for company-wide plan projected to significantly reduce resourcing cost in 2021.- Create organizational alignment and common agility mission by educating everyone at Amex through formal classroom training, workshops and Communities of practice.- Conduct Design Thinking sessions with internal coaching team to create working agreements, observably improving psychological safety and creating new executable ideas for improving organizational agility.- Use Agility Health Radar tool to facilitate strategic retrospectives at all levels within one organization allowing them to add the correct roles where needed and set a focus on innovation to which they remain committed.- Attend, coach and conduct ceremonies at teams request to keep facilitation perspective fresh or to help get quiet teams talking and committed to learning culture.- Join and guide tech teams to assess metrics and how to monitor and fix bottlenecks in the DevOps pipeline optimizing delivery flow.- Use chosen enterprise tools (Jira or Rally) and metrics to quantitatively and realistically measure success and discover opportunities to improve.

New York, Ny, Us

Promoted to lead national team of Project Managers and Business Analysts to support customers from needs analysis through implementation of new or improved Advertising systems at over 100 Gannett sites across the United States. Team responsibilities included: interface with customers and engineers to design solutions, coordinate Agile development/integration efforts, and ensure seamless rollouts.- Coach for corporate-backed Agile practices. Improved transparency, communication and delivery with common cadence and planning. - Led integration efforts for Own Local in various order entry systems, increasing revenue by 2 million dollars.- Led cost-saving efforts in upgrading custom Preprint Order entry system onto existing modern platforms.- Led efforts to upgrade and integrate custom Salesforce environment, consistently increasing sales productivity and reporting capabilities- Served as Product Owner defining and supporting high priority efforts in Salesforce speeding delivery time and reducing defects by 10%.- Guided individual growth of team members with performance reviews, development plans and consistent check-ins.

Phoenix, Az, Us

Promoted to lead the Application Development team in implementing Advertising, Finance, and Publishing Solutions for Phoenix site (Republic Media/Arizona Republic.) Team conceptualized and created new solutions in a 24/7 newspaper environment. - One of a five member team that built a custom Salesforce solution integrated with vendor-designed Order Entry system, enabling Sales reps to work from the field and increasing overall efficiency by 50%.- Agile Evangelist. Transitioned dev team from Waterfall to Agile Scrum practice. Coached team members and business owners in Agile roles and processes.- Led Gannett sites and IT staff on corporate-wide cost-saving development efforts, increasing efficiency and centralizing applications.- Assembled team, conceived, defined and trained Project Leadership strategy for Republic Media.- Led workshops around “Everyone Communicates, Few Connect” by John Maxwell, and “Leading Change” by John Kotter with select managers.

Phoenix, Az, Us

Defined scope, set project and implementation plans for varied custom Advertising Order Entry systems, including a custom Preprint Order Entry system that increased revenue by 20%. Later organized the replacement of many of those custom efforts with packaged solutions, Preprint being last to go. - Liaison between customer and developers to build relationships and increase positive communication.- Conducted classes on software usage from beginning to advanced levels including Microsoft Office Suite, Cognos Impromptu, Windows, and the internet.

Conducted classes on software and technology, including Microsoft Office Suite, Windows, Photoshop, email and the internet through advanced levels. Promoted to team lead within 7 months.