Heidi Wickham Email & Phone Number

Currently positioned as a Field Engineer for TPG Telecommunications based across VIC, in Field Operations covering all fields including: Transmission (IP)/Switching/Faults/Mobile Customer installation & Fault Finding Experience in DC and AC Power design and work, including power system installation & replacements and Battery Installation/maintenance & Replacement Computer work across all work Platforms, including multiple equipment interfaces, with great working knowledge of Microsoft Office Contractor Management and Quality compliance work Project Management and effective time delivery co-ordination Consistent High Quality performance and on time delivery, with attention to detail Installation, Designing, Commissioning, Management and Fault finding on all equipment across the business, including:Huawei, Nortel, Ericson, Fujitsu, Newbridge, Nokia, Tekelec, Hatteras/Overtune, DMS, AI Switch, Cisco, Alcatel-Lucent, Enatel, Harmer Simmons, Juniper, Dell, various Routers, and Switches Extensive exposure to all forms of Transmission(IP),Switching & Mobile fields including: Routers, Multiplexing/Demultiplexing, Switches, Ethernet, LAN, VLAN, PSS, DWDM, CE, TCP/IP, IP DSLAM, DCME, DSLAM, OME/ME, ATM/FR, PDH/SDH, Clocking, Radio, Wireless, Mobile Fibre and Copper installation, testing, fault finding from 64k to 100G. Installation and Maintenance of City wide Wifi Network Installation and design work for new Mobile Network Raising and working on Change Orders/Work Order & Faults Facility management and maintenance Routines  On call and Night work Provide support, and work effectively across various business departments  Great administration skills Excellent working relationship with staff, vendors, customers and contractors Ability to train and support others Staff management and training Acting Team Leader for the group as per business needs.

Short term contract to audit/quality check and rectify NBN’s broadband Network.This position gave me the opportunity to develop a thorough understanding of NBN’s infrastructure:• Pits• Joints• Cables• MDU’s• Equipment and Cabinets• Terminology • Programs and drawings usedIt also gave me the opportunity to develop a good working relationship with employees, who by all accounts were very impressed with my work.

As a Network Engineer I worked across all three exchanges in VIC but predominantly at Campbellfield across all fields including: Transmission (IP)/Switching/Faults/GSM… Computer work across all Optus Standard Operating Equipment, with great working knowledge of Microsoft Office Contractor Management  Project Management Extensive work and knowledge of OH&S policies and procedures as OH&S Representative for last 5 years. Installation, Commissioning, Management and Fault finding on all equipment across the business, including:Huawei, Nortel, Fujitsu, Newbridge, Nokia, Tekelec, DMS, AI Switch, Cisco, Alcatel-Lucent, Juniper, Dell, various Routers, and Switches Extensive exposure to all forms of Transmission(IP),Switching & GSM fields including:Clocking, Multiplexing/Demultiplexing, Routers, Switches, Ethernet, LAN, VLAN, PSS, DWDM, CE, TCP/IP, IP DSLAM, DCME, OME/ME, ATM/FR, PDH/SDH Fibre and Copper installation, testing, fault finding from 64k to 100G. Raising and working on Permits to Work Facility management and maintenance Routines On call and Night work Support for other sites Great administration skills Excellent working relationship with staff, vendors, customers and contractors Ability to train and support others Acting Senior Network Engineer as per business needs.

Associate Diploma Of Engineering Electronics

Certificate In Basic Electronics

Years 7-12