Heidi Williams Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Clive, Iowa, United States

San Marcos, California

Content Marketing strategy and CRM support.

El Segundo, California

Carlsbad, California

Santa Monica, Ca

Marketing Readinesso Responsible for the Set-up and Offer Management processes that support digital, TV, Radio & print media for acquisition’s marketing strategies. o Manage secondary set-up processes such as item codes and Product Content Management, as well as product life cycle management. Act as liaison between Oracle and PIM system vendors. o Resolve technical and data quality issues relating to the downstream Customer Experience.Order Processing, Exceptions & Fraud Managemento Monitor daily order processing to limit and address transactional failures.o Implemented revenue assurance, protection and recovery processes. o Manage fraud risk, prevention and detection rules to mitigate fraud.Fulfillment Managemento Manage the fulfillment and returns processes and third party vendor operationso Craft and execute innovation strategies to engage target audiences, increase customer retention and reduce operating expenses.Business Ruleso Oversee the implementation of , documentation of and compliance of with Business Rules.o Participate in cross-functional teams that maintain, monitor and enhance Business Rules.Collections Managemento Manage the third party-vendor and collections operations.Payment Processing o Partner with internal A/R team to manage the day-to-day operations with credit card processor.o Monitor and enhance payment authorization and recycling operations.Project Managemento Participate in cross-technology, cross-functional project management initiatives across the organization.

Santa Monica, California

Consultant for Guthy Renker: Responsible for developing and executing operational solutions for new marketing efforts, assuring that solutions meet the requirements of multiple systems, and representing Marketing Operations in key areas including set up, QA/QC processes, business rules and various analytical projects.