Heidi Wright Email & Phone Number

Central Region

Davison, Michigan, Us

Glenview, Illinois, Us

In my most recent role, I oversaw 20 facilities with 115 combined Physical Therapists (PTs), Occupational Therapists (OTs), and Speech-Language Therapists (STs) and a 12-member administrative staff. Our annual goals included maximizing annual revenue, achieving a 30% profit margin, and maintaining 90% customer satisfaction, 95% employee satisfaction, and 80% employee retention rates. By leading our team to aggressively pursue its sales targets, we increased our profit margin to 36% (120% of goal), employee satisfaction score to 95%, and employee retention rate from 72% to 82% (102%+ of goal). Additional successes include enhancing our customer satisfaction rate from 75% to 90% by rapidly resolving escalated issues and ensuring exceptional service delivery, boosting new business revenue generation through clinical training programs that improved service delivery quality, and increasing operational efficiency through staff ration and clinical scheduling optimization.Last, but certainly not least, I always made time to mentor high-potential employees, enabling the promotions of five team members. While I’m proud of all that I accomplished at Select and Rehab Care, I’m anxiously awaiting the next challenge to conquer!

Glenview, Illinois, Us

Supporting Wellness and Healing in the Geriatric position Rehabcare was purchased by Select Rehab in the fall of 2020!

Kennett Square, Pa, Us

In my previous position, I presided over a 24-facility area with 80 total PTs, OTs, and STs and a 14-member management team. We were responsible for boosting our profit margin by 12% through aggressive referral and revenue growth strategies.I guided the area to increase our profit margin to 15% in my first year (125% of goal) and achieve 22% in the second year (183%+ of goal), and I earned our Operational Culture Award in 2015 for exceptional productivity. Other claims to fame including creating the national Vitality to You Program from the ground up that offers outpatient rehabilitation therapy services to qualified patients and playing a key role in the development of a new line of business that generated $1.5M annually by developing and launching the initial pilot program. During my tenure, I coached and developed 15 team members into more senior-level positions.

Farmington Hills, Michigan, Us

Multiple site management of day to day operations and HR issuesManaged 10 buildings (approximately 150 total staff therapists and 10 Therapy Program Managers)Coordinated treatment schedules to maximize staff efficiency.Set and managed therapy RUG levels.Initiated new part B programming to assist staff therapist to identify and meet the LTC clients needsCreated and implemented policies to improve quality of care to residents.Quality assurance audits.Developed and provided in-services for staff.Evaluation and treatment for the geriatric population within a skilled nursing facility.

South Africa, Za

Managed a staff of 5 employees (PT, PTA, COTA, SLP, Rehab Tech)Coordinated treatment schedules to maximize staff efficiency.Set and managed therapy RUG levels.Improved internal processes through development of forms used on-site.Provided monthly chart audit to ensure compliance toward Agility standards.Developed and provided in-services for facility and Agility staff.Mentoring of new Team Leaders for Agility HealthAssisted with new contract start up processes.Evaluation and treatment for the geriatric population within a skilled nursing facility. Supervised level 1 and level 2 occupational therapy students.

Evaluation and treatment for the adult population within an acute care level 1 trauma center.Assessed appropriate patient dispositions with a multidisciplinary team.Restructured acute care daily notes for physical and occupational therapy.Staff scheduling for acute care occupational therapists under the direction

Provided treatment for children and adult population with developmental delay, learning disabilities, as well as children who are physically or otherwise health impaired.Assessed home environment and recommend structural changes and adaptive equipment to increase independence within the homeProvided home programs based on sensory integrative, neurodevelopmental, biomechanical, motor learning, and developmental theory.Assisted management in implementing productivity assessments for clinical staff.

Troy, Michigan, Us

Advised business partners of service failures and assisted in resolution.Customized business reports Communicated information to business on shipmentsStreamlined existing department processesDesigned and implemented employee training modulesReviewed employee performance assisting with ISO-9000 certificationFacilitated department improvementsParticipated in team-building activitiesDrafted documented processes for interdepartmental use