Heidi Bartlett Email & Phone Number

Melbourne, Fl, Us

Cocoa Beach, Florida, United States

• Prepared and cooked high-quality meals, ensuring compliance with food safety standards. • Collaborated with team members to maintain a clean, efficient, and positive work environment. • Engaged with customers directly, enhancing their dining experience with a focus on quality and service.

Cocoa Beach, Florida, United States

• Prepared and cooked high-quality meals, ensuring compliance with food safety standards. • Collaborated with team members to maintain a clean, efficient, and positive work environment. • Engaged with customers directly, enhancing their dining experience with a focus on quality and service.

Melbourne, Florida Area

*Provide LOB users with first and second level support for questions or issues regarding automated systems.*Ensure proper documentation of incoming calls and events by providing accurate customer data and detailed problem description and resolution utilizing bank supported issue tracking software.*Maintain a professional and pleasant manner, using proper customer service skills (telephone and/or email) and providing Reliable, Responsive, Empathetic and Competent service.*Responsible for daily tasks and/or required maintenance (if applicable) for all LOB applications.*Communicate with other ADS Service Desk Analysts, vendors, and/or subject matter experts to solve issues with automated applications.*Maintain a working knowledge of LOB processes including pertinent guidelines, regulations, compliance issues, and documentation requirements.*Provide support and training to IT ADS Service Desk Analyst I resources.*Take ownership of service tickets and ensure appropriate follow-up.*Populate knowledge based service desk systems with problem resolution tips and best practices (if applicable).

Melbourne, Florida, United States

Melbourne, Florida Area

Essential Duties and Responsibilities: •Handle associate’s issues dealing with PC, printer, and network related issues. •Installation and replacement of hardware and software packages for users in Melbourne. •Provides assistance to end users in a timely fashion through first line coverage of phones, help desk tickets, voice mail messages, and e-mail support requests. •Assist with the relocation and reallocation of hardware and software, ie, coordination of company moves. •Maintain a complete inventory of hardware (pcs and printers) in both locations for asset management. •Maintain a professional and positive attitude when assisting the business – they are our clients. •Provide a consistent, stable platform for all workstations by utilizing an imaging utility to deploy a standard desktop. •Resolve issues or notify and follow up on next level support for resolution. A sense of urgency is needed for resolution to allow users to function without interruption.•Analyze repeat problems for final resolution. •Assist remote users with access, as well as portable and hand held hardware (Blackberry) as well as software. Replacement or repair of damaged or outdated equipment. •Assist other IT departments with projects or research as needed. •Provide proactive information to the business to assist and improve process. •Coordinates resource allocation by supporting use of video conferencing, projectors and remote PC connections for meetings, etc. •Performs other duties and special projects as assigned.

Cape Canaveral, Florida

*Sole IT representative for well established Fire Department with 70 volunteer and paid members*Implemented nationwide computerized (EMSTARS) Emergency Medical Services reporting system *Saved 50% contracted IT budgeted funding annually through increased computer knowledge, and self-motivated effort*Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines*Proactively sought out unique low cost technology enhancements saving organization thousands of dollars *Provided computer Help Desk support and technical training on hardware/software to end users*Oversaw two office locations providing desktop support *Manage and upgrade department specific software and training

*Manage complex work order system for tracking preventative maintenance*Coordinate emergency response efforts with the USCG, Fire Department, and Port Officials

Associate Of Science - As, Computer And Information Sciences And Support Services, 3.9

Associate Of Arts (Aa), General Studies

Information Technology

Activities and Societies: Society of Women EngineersStudied Computer Science

Cisr, Personal Lines, License 2281364

Psav, Microcomputer Repair/Installer

Activities and Societies: Computer Repair, A+ Cert Prep, MS Specialist

Associate Of Science (A.S.), Office Technology

Hs Diploma