Heidi Cunningham Email & Phone Number

Torrance, Ca, Us

Since I left my last position, I have continued my professional development and am pursuing SHRM-SCP and PMI-CAPM certifications to enhance expertise in talent management and project planning. I also volunteer at the South Bay Professional Association (SBPA) and the Torrance Cultural Arts Foundation (TOCA) leveraging relationship-building and organizational skills. I am eager to return to the full-time workforce, leveraging my talent management skills, including leadership, problem solving, communication, and relationship building. At SBPA, I lead workshops on job search skills such as resume writing, interviewing, LinkedIn, using AI, and networking.

Torrance, Ca, Us

I oversaw account development/growth, relationship management, recruitment, order fulfillment, and more for up to 25 branch offices. I was the key liaison between branch offices, corporate offices, and >15 national accounts totaling several million dollars. I communicated with client Managed Service Providers (MSPs), human resources, procurement departments, and I supported major accounts in the healthcare, insurance, mortgage, manufacturing, automotive, aerospace, and real estate data sectors to fill technical, professional, and administrative positions. I conducted monthly vendor management system (VMS) training and prepared status reports in Oracle ERP. I was involved in reviewing contracts prior to account implementation and updating management.Selected Accomplishments:• Updated the internal customer account guide for recruiters and internal departments.• Enhanced recruiter involvement and satisfaction by including recruiters on customer calls.• Increased overall performance by reorganizing recruiting teams, introducing open-order activity reports, conducting regular business reviews and scorecard meetings.• Facilitated an increase in sales for a mortgage loan customer by implementing a team to work their call center requisitions, which led to additional business with the client.• Enabled rapid revenue growth for a client in 1 year by transitioning contractors into the client’s Managed Service Provider program.• Dramatically increased sales for an aviation manufacturer by implementing a team of recruiters for their IT, engineering, professional, and skilled labor positions.• Partnered with the Finance team to process annual/quarterly rebates and volume discounts.• Drove revenue growth by identifying and capturing additional business with existing accounts.• Delivered profit improvements by ensuring recruiters utilized the correct pay and bill rates.• Reduced the time-to-fill for orders by bringing in the national fulfillment recruiter team as needed.

Oklahoma City, Ok, Us

During this time, I developed business with prospective clients while managing existing accounts in multiple industries ranging from medical device and aerospace to legal and trucking. I identified candidates and developed and implemented recruitment plans based on candidate skills and client needs. I also provided clients with information regarding salary, compensation, and job requirement market trends, and I negotiated agreements.Selected Accomplishments:• Facilitated dramatic business growth by partnering with other offices to fill orders, identifying new clients through networking, and increasing business with existing accounts.• Provided outstanding recruitment and order fulfillment during a period of growth for this startup companySelected Accomplishments:• Facilitated dramatic business growth by partnering with other offices to fill orders, identifying new clients through networking, and increasing business with existing accounts.• Provided outstanding recruitment and order fulfillment during a period of growth for this startup company.

Troy, Michigan, Us

In this role, I carried out business development and account management, supporting 15 major accounts in multiple industries. I was responsible for a 22-city territory. I identified and acquired accounts, created custom recruiting plans, and built and maintained profitable relationships.Selected Accomplishments:• Grew the number of accounts in my territory 50%.• Increased profitability by negotiating billing rates and filling high-volume projects.

Troy, Michigan, Us

I oversaw a highly successful branch, where I was responsible for business development, strategic planning, customer and employee retention, customer satisfaction, service delivery, growth, and profitability. I supported a 20-city territory, carried out cold calling, delivered presentations, and developed business with existing accounts.Selected Accomplishments:• Acquired dozens of new top-tier accounts.• Improved profitability by billing for previously unbilled services, such as background checks.• Reduced costs by minimizing unemployment and workers compensation expenses.• Streamlined scheduled interviews by updating the interview, hiring, and scheduling procedures.

Bachelor’S Degree, Business Administration - Marketing

Associate’S Degree, General Studies

Associate’S Degree, Fashion Merchandising

Bloomfield Hills, Mi

Madrid, Spain

London, England

Antwerp, Belgium