Heidi Armstrong Email & Phone Number

EXPORT SUPERVISORIndoctrinated new-hires through training and mentorship on company policies and standard operating procedures. Devised and maintained branch schedules for standard, overtime, and holiday hours. Travelled domestically and internationally as needed while serving as a company liaison and customer service / export agent for principal accounts. Negotiated special rates for large shipments and frequent destinations. Handled project cargo, pick-up’s, documentation, and billing. Mediated customer disputes. Offered sales support by visiting existing accounts to provide them with preprinted SLI’s, rate proposals, and information on regulatory changes when applicable. OFFICE MANAGERScreened and interviewed potential new hires for branch vacancies and expansion. Acted as a conduit between clients, office staff, and upper management in identifying, negotiating, and resolving issues in a timely manner. Ensured that fiduciary and accounting obligations were met via: bank deposits, maintenance of petty cash, AP/AR, and billing. Authorized the purchasing of office goods and supplies.EXPORT AGENTBooked shipments, prepared shipping documents, dispatching, prepared rate quotes, tracking and tracing, sent pre-alerts, handled specialty shipments and AES filings. Undertook multiple positions as needs arose. Effectively responded to > 100 emails daily from vendors, clients, agents, and branch offices. Maintained P&L for each shipment.Specialties: AP/AR, AES filing, Air/Ocean freight consolidations, AS400, Booking of shipments, Cargo sales report (air), Cargowise, Customer dispute resolution, Dangerous goods, Deconsolidation, Department of state shipments, Dispatching, Freight claims, I.t. / t.e. / i.e., International shipping documentation, Invoicing, Known shipper verifications, Letter of credit shipments, Nigeria, Nvocc rate filing, Project Cargo, Rate quotes (customer / agent), Scheduling of personnel, Vendor negotiations

Listed skills include Logistics, Freight, Shipping, Hazardous Materials, and 11 others.