Expands employee partners within the 7 counties Earthmover Credit Union serves bycreating new relationships with C-suite executives across all types of organizations,companies, and municipalities. Cultivates existing employee partner relationships by developing an on-going communication plan by frequently communicating with employee partners through phonecalls, in-person meetings, Zoom meetings, e-blasts, community events, and LinkedIn. Works flawlessly with internal credit union employees to ensure departmental growth, communication, and support within the credit union. Represents the credit union in several capacities within the community to further thecredit union’s mission as well as create brand awareness.

Directs and manages a team of account representatives and support staff to ensure profit maximization and realization of sales targets for the corporate training programs within the 516 Waubonsee Community College District. Oversees the hiring and training of the sales and support staff to ensure an effective team that delivers increased sales and support performance. Provides motivation and guidance to the team to enable them to improve on their performance, and to reach their set goals. Furthermore, assesses the sales and support staff’s performance and productivity. Works flawlessly with internal Waubonsee Community College colleagues to ensure departmental growth, communication, and support within the College. Leads meetings to discuss the department’s sales activities, develop strategies, and brainstorm to improve the corporate training program’s performance.

Developed, implemented, tracked and optimized B2C marketing programs while working with B2B business partners to ensure their clients had the best floral experience possible. Negotiated new and existing contracts with corporate partners to optimize revenue stream and monitor growth. Managed the planning and execution of marketing campaigns. Confidently built internal and external relationships to drive profit, and developed and implemented strategies designed to increase and drive revenue through the optimization of integrated marketing programs, communications and materials for FTD.com.

Identified key floral partners within FTD membership to grow revenue YOY within a specific territory. Maintained 10% YOY growth by acquiring new business, retaining current customers, and reactivating dormant accounts. Troubleshot complaints and concerns as well as navigated several databases to accurately document member information. Collaborated with management to create new floral offerings as well as go to market strategies for those offerings. Responded to inbound queue calls in a timely manner to best assist any FTD member with needs. Responsible for a revenue goal and over 1,500 FTD Florists floral sales.

Prospected new clients as well as reopened many dormant house accounts via phone, email, and in-person meetings while keeping and updating all records in Gold Mine database. Assumed all management responsibilities for coordinating, shipping, ordering, and fulfillment on all orders while the President was out of the office. Negotiated prices, turn times, and shipping logistics with vendors to ensure the best scenarios for our company.

Top sales increase from 2008 to 2009 with over $270,000 in new business. Built relationships with over 750 current and prospective clients to maintain or gain new avenues of increased revenue by understanding their specific needs and services as well as documenting all sales calls in Customer Relationship Management software.Troubleshot clients’ issues with products, shipping, billing, and general ordering complications to ensure clients remained distributors.

Acquired new business accounts by marketing to the financial lending industry across nine counties in Michigan as well as suburban Chicago to produce residential appraisal orders for two different branches of the company. Gave sales presentations to loan officers and bank managers to generate appraisal orders as well as provide education about the residential appraisal process. Enabled company to work with the Spanish-speaking population in the two Florida offices by translating between clients, appraisers, and the accounting department.