Consulting position with The Center for Outcomes Research & Evaluation (CORE), a leading national outcomes research center working on select projects designed to assess healthcare quality and evaluate clinical decision making and comparative effectiveness of specific healthcare interventions.• Provide support for three research studies focused on long COVID and acute cardiology interventions.• Deliver insights to produce knowledge leading to improved patient outcomes.• Develop strategies to increase study participation, up to 3000 participants per study.• Create communication and participant engagement programs for improved study response and participation rates.• Work with departmental leadership to define internal team roles, expectations and metrics for current and new team members.• Develop and deliver new team member onboarding and orientation.• Work with Yale University HR on team-specific issues

Directed all talent and people activities for this innovative tech company focused on managing health data for individuals, organizations, and research.• Established the company's learning & development, talent acquisition, compensation review, and performance management programs to increase HR maturity and improve the ability to attract and retain top talent.• Served as HRBP to executives/managers, advising leaders on how to address challenging employee and team issues, as well as critical HR considerations to support the growth strategy.• Selected, implemented, and launched a new Bamboo HR HRIS solution within the firm, enabling improved reporting, planning, and compliance capabilities—in addition to improving the company's performance management, employee engagement (surveys, pulse checks), and time and attendance capabilities.• Led the company's research participant recruitment and outreach partnership with Yale University/Yale New Haven Hospital Center for Outcomes Research and Evaluation (CORE).• Position transitioned to role at Yale University in December 2023.

Recruited to serve as the Executive HR Business Partner to the CGO, CFO, CIO, and VP of R&D of this privately held manufacturing company—and to lead teams in the delivery of 3 key HR aspects for the enterprise: Organizational Development, Training, and HR Technology.• Supported executives and their departments in the areas of recruiting, retention, employee relations, team development, offsite planning, executive coaching, 9box/talent assessment facilitation, re-organization, succession planning, and performance appraisal cycle support• Developed a 3-year strategic vision/roadmap for HR technology, including evolution of systems to reduce the company's historical costs and meet emerging future needs • Designed a robust people analytics strategy encompassing HRIS data analysis, employee feedback mechanisms, and optimized reporting capabilities• Drove a key cultural transformation initiative to unlock dramatic improvements in job competency development, workforce integration, employee branding, and management readiness• Led reorganization and change management efforts within the company's IT, Sales, Marketing, and R&D departments• Streamlined a series of stand-alone HRIS solutions into a single centralized system (UKG)• Championed DEI as leader of the company's Diversity & Inclusion team• Designed and built CM University (CMU), a multi-track corporate university aligned to the employee lifecycle; boosted training attendance by 90% YOY compared to prior levels• Developed, piloted, and implemented a 6-month, 3-phase leadership development program for front-line through senior manager levels, as well as an executive program• Transformed the onboarding process experience from 100% HR-dependent to 75% employee self-service with no reported loss of engagement and steady retention metrics

Served as a Business Partner to senior Amazon executives supporting Amazon Connections—a data-driven employee relations and engagement program within Amazon HR that captures workforce metrics to support employee recognition, performance management, action plan development, and other critical people functions.• Served as Business Partner to Amazon senior executives on employee relations and engagement issues, interpreting data to consult on employee experience improvement measures and implement more effective policies/processes; supervised 3 teams in Seattle, Cork, Ireland, and Prague, Czech Republic.• Provided real-time data to senior and mid-level leaders on what employees were thinking, feeling, and saying—allowed for adjustment of both short- and long-term processes to improve employee retention.• Created educational tools, heat maps, and graphs to integrate Organizational Health metrics into the annual performance management process.• Utilized a data/feedback/coaching loop to enhance manager performance, frequently elevating critically underperforming leaders to "solidly performing" and "exceptional performance/role model" status.• Partnered with leaders in China, Mexico, and North American Corporate Operations to launch the Connections program within their respective organizations.

Designed, developed, and implemented employee development programs for Amazon's Worldwide Customer Service network.• Introduced new global instructional design and training standards across all global instructional design teams, as well as 50+ site-based training organizations• Embedded with China team to assist with launch of new retail market• Developed and launched a Virtual Training program in the physical contact centers of Amazon's Americas Customer Service network• Implemented network-wide virtual delivery to multiple sites in US, South Africa, India, and Costa Rica

Developed enterprise-wide web training curriculum and supervised 12+ Content Development, Multimedia Support, and Systems Training staff in rolling out the new curriculum.• Established new content development strategies and learning modalities, such as the use of eLearning using Captivate, Articulate, and LiveMeeting—in addition to implementation of vendor-created training

Led a team of HR specialists in the areas of Leadership Development, Performance Management, Organizational Design, and Employee Development.

Developed product and program training for Amazon's Worldwide Customer Service organization.