Heidi Breeden Email & Phone Number

New Haven, Connecticut, United States

• Consulting position with The Center for Outcomes Research & Evaluation (CORE), a leading national outcomes research center working on select projects designed to assess healthcare quality and evaluate clinical decision.
• Provide support for three research studies focused on long COVID and acute cardiology interventions.
• Deliver insights to produce knowledge leading to improved patient outcomes.
• Develop strategies to increase study participation, up to 3000 participants per study.
• Create communication and participant engagement programs for improved study response and participation rates.
• Work with departmental leadership to define internal team roles, expectations and metrics for current and new team members.

Remote

• Directed all talent and people activities for this innovative tech company focused on managing health data for individuals, organizations, and research.
• Established the company's learning & development, talent acquisition, compensation review, and performance management programs to increase HR maturity and improve the ability to attract and retain top talent.
• Served as HRBP to executives/managers, advising leaders on how to address challenging employee and team issues, as well as critical HR considerations to support the growth strategy.
• Selected, implemented, and launched a new Bamboo HR HRIS solution within the firm, enabling improved reporting, planning, and compliance capabilities—in addition to improving the company's performance management.
• Led the company's research participant recruitment and outreach partnership with Yale University/Yale New Haven Hospital Center for Outcomes Research and Evaluation (CORE).
• Position transitioned to role at Yale University in December 2023.

Tukwila, WA

• Recruited to serve as the Executive HR Business Partner to the CGO, CFO, CIO, and VP of R&D of this privately held manufacturing company—and to lead teams in the delivery of 3 key HR aspects for the enterprise.
• Supported executives and their departments in the areas of recruiting, retention, employee relations, team development, offsite planning, executive coaching, 9box/talent assessment facilitation, re-organization.
• Developed a 3-year strategic vision/roadmap for HR technology, including evolution of systems to reduce the company's historical costs and meet emerging future needs
• Designed a robust people analytics strategy encompassing HRIS data analysis, employee feedback mechanisms, and optimized reporting capabilities
• Drove a key cultural transformation initiative to unlock dramatic improvements in job competency development, workforce integration, employee branding, and management readiness
• Led reorganization and change management efforts within the company's IT, Sales, Marketing, and R&D departments

Seattle, WA

• Served as a Business Partner to senior Amazon executives supporting Amazon Connections—a data-driven employee relations and engagement program within Amazon HR that captures workforce metrics to support employee.
• Served as Business Partner to Amazon senior executives on employee relations and engagement issues, interpreting data to consult on employee experience improvement measures and implement more effective.
• Provided real-time data to senior and mid-level leaders on what employees were thinking, feeling, and saying—allowed for adjustment of both short- and long-term processes to improve employee retention.
• Created educational tools, heat maps, and graphs to integrate Organizational Health metrics into the annual performance management process.
• Utilized a data/feedback/coaching loop to enhance manager performance, frequently elevating critically underperforming leaders to "solidly performing" and "exceptional performance/role model" status.
• Partnered with leaders in China, Mexico, and North American Corporate Operations to launch the Connections program within their respective organizations.

Seattle, WA

• Designed, developed, and implemented employee development programs for Amazon's Worldwide Customer Service network.
• Introduced new global instructional design and training standards across all global instructional design teams, as well as 50+ site-based training organizations
• Embedded with China team to assist with launch of new retail market
• Developed and launched a Virtual Training program in the physical contact centers of Amazon's Americas Customer Service network
• Implemented network-wide virtual delivery to multiple sites in US, South Africa, India, and Costa Rica

Mountlake Terrace, WA

• Developed enterprise-wide web training curriculum and supervised 12+ Content Development, Multimedia Support, and Systems Training staff in rolling out the new curriculum.
• Established new content development strategies and learning modalities, such as the use of eLearning using Captivate, Articulate, and LiveMeeting—in addition to implementation of vendor-created training

Mountlake Terrace, WA

Led a team of HR specialists in the areas of Leadership Development, Performance Management, Organizational Design, and Employee Development.

Seattle, WA

Developed product and program training for Amazon's Worldwide Customer Service organization.