Heidi Clarris, Gaicd Email & Phone Number

Melbourne, Vic, Au

Belrose, New South Wales, Au

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

The opportunity to shift into a healthcare and care research role at Bupa was too good an offer to refuse. Providing advanced market research and consumer insights prior to stepping up to research manager, I’m 100% committed to delivering health and care research frameworks that respond to consumer and community needs. As team leader of a crew of research strategists who work across Bupa’s business units, I project manage the design and delivery of Bupa’s market research programs for Australia, in compliance with current market strategies and standards. I believe proactivity, adaptability and innovation are fundamentals to effective research program development – aligned with learned consumer insights – and consistently leverage these when driving across-the-board change and transformation within Bupa.

Au

In my final months at PTV, I took on an acting general manager (research director) role while continuing as research manager in System Usage. Four research and analytics teams then became part of my project management portfolio, conducting quantitative research into market and consumer insights to enable more confident, strategic business decisions. While acting in this research manager role, in addition to implementing project steering groups and procedural and accountability frameworks to increase efficiencies and cost benefits, my key contributions were:• I drove forward the design and implementation of a research program still used now to determine and help prioritise customer-centric transport initiatives and projects, based on return on investment.• I was integral to an improvement in PTV project evaluation strategies, collaborating with senior stakeholders to devise research and analytics programs that measured the impact of network and service changes.

Au

As part of Department of Transport (DOT) restructure, a separate PTV business unit was created which I was invited to move into. As research manager of System Usage, I continued in my team leader capacity to ensure the delivery of revealing and actionable market research results via quantitative research relating to public transport. My team’s research strategies involving both consumer insights and innovative research methodologies were often sourced to accurately forecast and respond to market trends and needs. To further compound the effectiveness of these market research findings, we introduced company-wide information dissemination channels, such as an intranet page.Career highlights included:• I initiated research program development techniques to reduce ambiguity in market research findings –has since been used by both the bus and tram industry, and Department of Treasury and Finance.• As research manager, I customised quantitative research programs to better evaluate and plan for major transport projects.• I drew on my research strategist strengths to significantly contribute to the redesign of PTV’s bus networks, via the delivery of astute and actionable market research findings.

Adelaide, South Australia, Au

Previously Department of Transport (DOT)Seizing a short-term opportunity to take on a senior management role in social policy, I leveraged my long-term business management experience to lead a team of senior policy advisors. The team’s main focus was opportunity identification and growth in social and economic inclusion across the transport portfolio, including incorporating consumers’ perspectives into decision-making and strategy. My role also involved the coordination of whole-of-government transport portfolio contributions across multidisciplinary committees, including a disability implementation plan.Career highlights included:• As team leader and manager of social policy, I was heavily involved in an internal change management program involving a team restructure and an inaugural, legislatively compliant business plan.• My team successfully achieved departmental recognition and prioritisation of ground-breaking Aboriginal Action and Inclusion Plans, following intensive negotiations with senior decision-makers.• Based on my proven ability to efficiently manage departmental personnel and policy, I was nominated to act as Director, Economic, Spatial and Social Policy Branch for four weeks in September 2012.

Adelaide, South Australia, Au

Previously Department of Transport (DOT)After 18 months at DOT as a team leader who intermittently acted in the research manager role, I was promoted to the latter when it became available. Using my extensive expertise in qualitative and quantitative research to uncover consumer insights, underpinned by a strong track record in team leadership, I ensured the design and delivery of meaningful and effective market research frameworks that complied with DOT policy. Career highlights included:• I introduced a team-designed Public Transport Information Hub to strengthen the influence and impact of significant market research findings – became one of the most visited intranet pages across DOT.• As research manager, I oversaw the design and rollout of interactive data products such as Safe Statements, which improved user understanding and translation of market research results. • Tapping into my research program development expertise, responses to the DOT People Survey significantly increased (<30% to 87%) after I helped redesign it, which was then used in executive director KPIs.

Adelaide, South Australia, Au

Previously Department of Transport (DOT)Moving into a B2C market research team leader role at DOT, I felt excited at the prospect of program managing more community focused research. Such research program development provided me with a fresh perspective on delivering quantitative research results and consumer insights that empower business growth. Along with my team of research strategists and project managers, we consistently conducted market research programs on public transport and other relevant areas to influence and support DOT business cases and models. Career highlights included:• My research management and stakeholder engagement strengths helped cement stronger relationships with key stakeholders such as Metlink, equating to a broader reach of research findings. • I oversaw a significant expansion of the Annual Passenger Counting Research budget, with the research program doubling in monetary value, and two new staff subsequently approved and appointed.• My team rolled out a Customer Experience Performance Regime, a market research program providing quantitative research results that assisted in improving public transport perceptions and experiences.

Melbourne, Vic, Au

Promoted to a partnership (research director) role at the start of 2008, I became one of Forethought’s five partners responsible for developing the business and its market positioning, in compliance with company strategy and policy. Continuing as Principal Consultant, which I was promoted to in 2005, I also remained committed to expanding Forethought’s corporate accounts via effective research program development and senior stakeholder relationship building.Career highlights included:• I doubled the revenue of the company’s healthcare account via the delivery of insightful and actionable market research results, involving proactive team leadership and innovative research strategies. • As testimony to my establishment of strong relationships and market research credibility, I facilitated numerous internal strategic workshops for senior and executive staff within client businesses.

Melbourne, Vic, Au

Promoted to a client-facing research manager, research strategist role within 18 months of commencing at Forethought, I enthusiastically took on my new research program development, team leader and business growth responsibilities. Career highlights included:• Confirming my research management capabilities and my career’s healthcare emphasis, I was invited by a large pharmaceutical client to run an internal market research training course for their staff.• I consistently contributed to the development of improved, client customised research methodologies to increase account revenue, including segmentation of medical professionals for a healthcare client.

Melbourne, Vic, Au

Within the first year of commencing at Forethought, I was fast-tracked to a senior analyst role involving higher level contributions to research program development and impactful market research insights. In line with this, I managed research analysis advancements related to both the quality and value of analytical outputs, such as a review and upgrade of a core methodology used to assist clients in understanding business outcome drivers (e.g. defection, retention and advocacy).

Melbourne, Victoria, Au

Commencing in this role after I’d completed my PhD in Philosophy, I was responsible for the design and execution of medical research projects, including a five-year postdoctoral fellowship awarded to less than 10 scientists across Australia. I was also heavily involved in the development of research funding proposals, where success relied on the quantity and quality of published scientific research papers*. In addition I supervised Honours and PhD students, and developed the curriculum to deliver a third year lecture series on Developmental Neurobiology.*Recipient of Australian scientific research grants and awards, including an Australian Postdoctoral Research Award ($400,000) and foundation grants ($50,000).

Company Directors Course

Doctor Of Philosophy (Ph.D.), Neuroscience

Bachelor Of Science (Honours), Pathology

Bachelor Of Science, Neuroscience

Diploma, Psychology