Heidi Clyne Farnham Email & Phone Number

I am a Customer Service, Trainer and Technical Support Professional. I am passionate about client success through support, training, process analysis and documentation. My primary commitment is to customer and colleague satisfaction and success.Specialties: Professional Train-the-Trainer Certificate | Project Management Certificate |Microsoft Certified Professional | Microsoft Dynamics GP Installation and Configuration Certificate | Microsoft Dynamic Retail Management System Installation and Implementation Certificate**Professional Skills**Enthusiastic customer support – earned excellent customer satisfaction scores resulting in two InterDyn BMI customer service awards; worked effectively with clients of varied technical experience; delivered more than 10 years of customer support and facilitated the technical helpdesk Comprehensive documentation – established the scope and requirements documents; wrote and updated and maintained procedure documents training guides and reference materials outlining best practices and resources which enabled recipients to work efficientlyEffective mentoring and training – instructed over 500 client organizations and colleagues in both individual and group settings; presented seminars and internal company learning and teaching opportunities; led team meetings to review needs of clients and staff Diligent investigative skills – determined client issues both independently and in collaboration with project and support teams; handled complex troubleshooting requests utilizing issue assessment skills and online tools to positively resolve customer problems "Strength Finder 2.0" • Input • Ideation • Responsibility • Connectedness • Arranger • Includer • Adaptability • Intellection

• 

  Mount Holyoke College

  Ba