Heidi Dixon Email & Phone Number

United States

United States

Melbourne, Victoria, Australia

Managed teams of technical and project professionals across Australia to deliver comprehensive corporate responses to governmental regulator requests in partnership with legal teams. Communicated effectively with direct reports, management, clients, legal teams, and all stakeholders. Provided discovery planning in matters requiring advanced methods such as critical thinking, sampling, and technology-assisted review. Maintained the financial health of matters by overseeing budgets and profits.Managed implementation of an innovative managed service offering to a financial services client, including maintaining internal and client communications. Worked with the client’s legal, compliance, and technical departments to customize strategic data and process reuse solutions to reduce risk and costs. Ensured the client and their various external legal firms had a trusted team for technology and process options to stay ahead of the changing legal requirements and communication methods within their organizations. Presented to internal and external stakeholders regularly.

Melbourne, Australia

Advised and supported legal teams in responses to information requests across Australia and the Asia-Pacific region including regulator notices, class actions, litigation, and internal corporate investigations. This includes evaluating legal goals and technology solutions to plan and execute an electronic discovery response consistent with local standards and custom matter requirements. Contributed to the growth of the practice by providing informal and formal training to staff and innovating current processes. Demonstrated “out of the box” thinking to find solutions to complex issues including the analysis of structured data from proprietary client database systems.

Greater Nashville Area, Tn

Developed a highly profitable business within Keller Williams Realty by applying professional background in management information systems, technology, and project management to deliver an exceptional, differentiated experience for both investors and individuals. Developed business growth strategies to expand from start-up to being awarded as a top 10 producing agent two years in a row. Grew client base with marketing strategies including direct mail, targeted social media marketing and networking with local businesses to form referral partnerships. Developed a custom database and streamlined process to manage business development activities including emails, calls, meetings, social media, and personal notes. Quickly developed a referral pipeline supplementing networking with an earned reputation as a trusted advisor that produces results.

Chicago, Illinois

Managed client relationships, projects, revenue, and profit for litigation, corporate investigations, and other responses to information requests that involve the planning, processing, review, and production of large amounts of electronic information, both structured and unstructured data. Initially hired at an entry-level position and was promoted several times to manager. Worked in the primary forensic data center in California for five years and then transferred to the Chicago office with more direct client interactions. Planned and implemented goal-oriented workflows involving proprietary and partnering technologies based on various stakeholder requirements. Developed training programs for clients and employees on technology applications and processes. Contributed to many process improvement projects including, data intake processes, employee onboarding processes, and technology integration with existing standard operating procedures. Established a detailed project record system to increase organization and comply with audit requirements. Consistent, exceptional performance acknowledged by five KPMG Encore Awards.

Broomfield, Colorado

Completed internships in the Competitive Analysis group and the Marketing Strategy group while in university. Developed processes to efficiently enhance customer databases. The improvements allowed department members to rapidly analyze buying behavior enabling the development of customized sales strategies. Analyzed and differentiated Sun’s Learning Management System offering from competitors including ASP vs. hosted models.

Information Systems And Marketing, Business

Marketing, Business

High School