DUTIES Debtors function for the branch (sending statements, credit applications, follow up onpayments, payment allocation, trade references, etc.) Petty Cash Management Capturing of Credit Card receipts and reconciliation thereof Credit Cards for Staff – Making sure all slips reconcile to the Statement. Assisting with leave and payroll administration Support with quality management – ISO document registers, administration, and auditsupport Assist with… Show more DUTIES Debtors function for the branch (sending statements, credit applications, follow up onpayments, payment allocation, trade references, etc.) Petty Cash Management Capturing of Credit Card receipts and reconciliation thereof Credit Cards for Staff – Making sure all slips reconcile to the Statement. Assisting with leave and payroll administration Support with quality management – ISO document registers, administration, and auditsupport Assist with customer project billing and administration thereof General office responsibility as required by management, as well as office functions Courier bookings Preparing reports for management General office duties of ordering consumables PA Support to Director and Management Show less

Responsible for developing and implementing the Business and Marketing plans, oversee the financial performance and daily operations of the Lodge

Responsible for developing and implementing the business, marketing and communication strategies, oversee the financial performance of the college.

Quality assurance of Academic, Financial and Marketing services – responsible for the strategic, tactical, marketing and succession planning of the business. I was responsible for the designing and creation of our online tuition site during covid, ensuring the students continued to have classes During my duration at Dermatech, Dermatech won numerous awards, Featured as a site for the Netflix series "Model" and successfully ran an event highlighting the students talents call Belle Avant… Show more Quality assurance of Academic, Financial and Marketing services – responsible for the strategic, tactical, marketing and succession planning of the business. I was responsible for the designing and creation of our online tuition site during covid, ensuring the students continued to have classes During my duration at Dermatech, Dermatech won numerous awards, Featured as a site for the Netflix series "Model" and successfully ran an event highlighting the students talents call Belle Avant in 2020. Show less

My responsibilities were to develop and execute the company’s business strategies, provide strategic advice to the Shareholders, prepare and implement comprehensive business plans and communication strategies, maintain relationships with shareholders, business partners, authorities and Regulatory Bodies and oversee the company’s financial performance

The department is responsible for providing support to students as well acting as the contact point between students and other areas of the business. The department consists of the following teams:-Quality Assurance – monitors the effectiveness of the service offered to students as well as to ensure that the department’s policies and procedures are followed. Guidance and Counselling Team – provides students with guidance on how to complete their course and counselling for minor… Show more The department is responsible for providing support to students as well acting as the contact point between students and other areas of the business. The department consists of the following teams:-Quality Assurance – monitors the effectiveness of the service offered to students as well as to ensure that the department’s policies and procedures are followed. Guidance and Counselling Team – provides students with guidance on how to complete their course and counselling for minor emotional issues students may be experiencing.Student Retention Team – investigates and resolves student complaints, they negotiate with the various departments within the company and provide students with a resolution. Outbound Team – communicate with students regarding the course and contact all newly registered students. Programme Specialist – investigate extension and exemption requests and provide students with in-depth support with regards to their courseMultimedia Team – answer all student queries and information requests that are e-mailed, sent via skype or the Internet. Voice Team – responsible for answering the incoming calls.Since taking over the department, I have completely revamped the department’s policies and procedures. Due to the changes implemented we have seen a drastic decrease in student complaints and have ensured our students receive effective responses within the turn-around times. The voice team recently achieved a call drop rate of 0.84% for the month, which is the lowest call drop rate recorded by ICG since 2008. In addition to the above, I have implemented an extensive staff development plan. The key performance areas are as follows:1. Management, Development and Leadership of staff2. Management of policies and procedures3. Strategic and operational planning and report4. Management of the department payroll and spend5, Customer Satisfaction and Retention. Show less

Since 2010 till my move to the position of Student services manager, I held 4 positions within the company. 1. Quality OfficerMy duties were to execute the internal quality audit activity of departments, manager specific processes to support the implementation and execution of the Quality Audit Plan, monitoring compliance, preparing and presenting audit findings and recommendations, and providing assurance of compliance with statutory requirements, policies and procedures in line… Show more Since 2010 till my move to the position of Student services manager, I held 4 positions within the company. 1. Quality OfficerMy duties were to execute the internal quality audit activity of departments, manager specific processes to support the implementation and execution of the Quality Audit Plan, monitoring compliance, preparing and presenting audit findings and recommendations, and providing assurance of compliance with statutory requirements, policies and procedures in line with the required standards.- Development of engagement Plans and work programmes- Communication of Audit findings to stakeholders.- Quality Audit review.- Creation of the final Quality Audit Report.- Assessing the adequacy and effectiveness of the stakeholder action plans.- Coordination of internal quality audit activities -Monitoring of reports and status of all Legal student complaints- Liaising with Educor’s Legal Advisor on all legal issues pertaining to INTEC, DCC and Lyceum. Addition to the above, I have been part of managing the process for the creation of marketing and academic documentation, and have assisted the Product and Publishing Senior Manger by managing his team while he is on leave. 3. Student Relations Officer.4. PA to the General Manager (INTEC).5. PA to the Acting CEO. Show less

SAS SA Education Manager – June 2008 – March 2009Development and delivery of educational services to the national customer base, the SAS partner community and all in-house country development programmes. SA Operations Manager – 6-month project, January – June 2008Conceptualize and implement strategies and processes that underpin both BU activities in conjunction with Shared Services capabilitiesSales Excellence officer – 2006 - 2007Lead the Development and Implementation of… Show more SAS SA Education Manager – June 2008 – March 2009Development and delivery of educational services to the national customer base, the SAS partner community and all in-house country development programmes. SA Operations Manager – 6-month project, January – June 2008Conceptualize and implement strategies and processes that underpin both BU activities in conjunction with Shared Services capabilitiesSales Excellence officer – 2006 - 2007Lead the Development and Implementation of the Sales Development Program (including- Induction, Training, identification and dissemination of Global ‘Best Practices’)Cape Town Branch Operations Manager – 1998 -2005 Show less

This was a 6 months contact. My role was to ensuring the structures within the company are aligned and redesigning the roles and responsibilities of all staff Key Responsibilities:1. Provide timely and accurate reporting which facilitates monitoring and understanding of key business drivers. 2. Coordinate the development, distribution, and automation of standard management reports. 3. Ownership and validation of data warehouse information.4. Provide ad-hoc… Show more This was a 6 months contact. My role was to ensuring the structures within the company are aligned and redesigning the roles and responsibilities of all staff Key Responsibilities:1. Provide timely and accurate reporting which facilitates monitoring and understanding of key business drivers. 2. Coordinate the development, distribution, and automation of standard management reports. 3. Ownership and validation of data warehouse information.4. Provide ad-hoc business information and analysis.5. Support performance analysis (Business Unit level) reporting initiatives. 6. Provide support and training of reporting tools to end users. 7. Conceptualize and implement strategies and processes that underpin both BU activities in conjunction with Shared Services capabilities8. Monthly report to GM SA Operations on Capability Status, SLA issues and Risks9. Address issues raised by Support and Account Teams.10. Design and Implement plans as necessary to ensure support enablement11. Managing the implementation of SAS policies and Processes 12. Feedback to OPCO any concerns re alignment non compliance Show less

Key Responsibilities:1. Lead the Development and Implementation of the Sales Development Program (including- Induction, Training, identification and dissemination of Global ‘Best Practices’)2. Define, maintain, implement and improve sales processes, practices and communication strategies to support Sales Excellence across the National Sales Team.3. Maintain and monitor the Sales Account Planning & Opportunity Review process4. Managing the sales pipeline and life cycle… Show more Key Responsibilities:1. Lead the Development and Implementation of the Sales Development Program (including- Induction, Training, identification and dissemination of Global ‘Best Practices’)2. Define, maintain, implement and improve sales processes, practices and communication strategies to support Sales Excellence across the National Sales Team.3. Maintain and monitor the Sales Account Planning & Opportunity Review process4. Managing the sales pipeline and life cycle according to company sales methodologies 5. Managing E-stars (Contacts and Sales management program) 6. Support Sales and Senior Management information requirements.7. Act as a bid manager and co-ordinate inputs. 8. Manage and be responsible for the sales process including Account Managers and Business Development Managers adhere to policies and sales methodologies Show less

Operations Management – Facilities and Shared Services.Project Administrator and PA to Cape Town based Country Sales Director:1. CSAL and CSSP general ledger checking -Financial Results/Transactions -Raise queries and obtain resolutions with Finance Department26. QA of all Software invoices7. Review, proofread and ensure that information, reports and documentation (complex or otherwise) is accurate and of good quality before presenting it to the Management for final… Show more Operations Management – Facilities and Shared Services.Project Administrator and PA to Cape Town based Country Sales Director:1. CSAL and CSSP general ledger checking -Financial Results/Transactions -Raise queries and obtain resolutions with Finance Department26. QA of all Software invoices7. Review, proofread and ensure that information, reports and documentation (complex or otherwise) is accurate and of good quality before presenting it to the Management for final approval.Sales Reporting:1. Monthly Report on payments received – First Year Fees(FYF) and, Annual Renewal Fees (ARF)Report indicating ARF for Cape Town2. Reporting on total (R) value of what was sold and to whom. 3. Monthly Report on outstanding Debtors4. Reporting on Renewals when due, when paidConsulting Administration:1. Allocate resources and/or request resources from JHB and International Ensure the appropriate contracts have provided2. Month end reporting - Extract the month end time reports and ensure the signed timesheets are in sync3. Ensuring Consultants complete and submit weekly timesheets to the client4. Ensuring signed timesheets are received by the client5. Ensure 3rd Party invoices are received and paid. Reporting on Consultants Key Performance Indicators 6. Requesting internal cost allocationsEducation:1. Reporting on Invoicing and Debtors2. Reporting on Profitability3. Creation and Maintenance of Training Schedule4. Marketing of Courses5. Scheduling of Trainers6. Supervision of Logistic administration for regional courses.7. Invoicing of Training and Ensuring payment to 3rd party trainers are made. Show less