• Developed first centralized strategic enrollment and recruitment operations office for Mayo Clinic College of Medicine and Science• Cultivate relationships with key stakeholders, including Administrators, Physicians, Program Directors/Faculty, staff, and students, resulting in a comprehensive understanding of over 450 program needs and requirements.• Discover and develop relationships with affiliated institutions and organization across the United States to build awareness and effective partnerships• Lead college-level standardization efforts, increasing transparency, and reducing barriers and complexity for the target audience.• Champion diversity, inclusion, equity, and belonging within the enrollment management strategy, resulting in a more inclusive and welcoming environment for all. • Utilize data analysis and competitor research to deliver a thoughtful and data-driven approach, enhancing audience engagement and program effectiveness.• Develop and implement annual recruitment calendars, allocating resources efficiently and employing targeted marketing strategies for each event, leading to trackable outcomes.• Orchestrate comprehensive marketing initiatives leveraging strategic buys, omni-channel plans, creative campaigns, and evaluating effectiveness.• Demonstrate leadership by hiring, coaching, and empowering a high-performing team, implementing innovative training, and fostering a culture of open communication.• Serve on education shield committees: Education Data Governance Program Evaluation Steering Education Staff Inclusion Diversity and Equity Gender and SexualityRecruit Governance Student and Faculty AffairsEducation Technology Student Information Management Graduate Medical Education DEI Advisory Group Application Data Common Standards

• Lead team to implement, customize, and build CRM Recruit for use with five schools and two offices, creating innovative solutions, and unique dynamic applications • Customized CRM to precisely manage 300+ Programs, 40+ Concentrations, and 20+ Specialties representing multiple academic levels and program types• Built CRM communications to include dynamic fields, personalized links, websites, and general information for ease of student use and increase engagement • Developed processes, created training guides, and trained CRM users/processors on application processes, data management, and enrollment decisions• Troubleshoot and solved system errors, increased functionality through feedback, and reduced CX student/owner issues• Oversaw SaaS upgrades, managed deployment schedules, reviewed and disseminated testing plans • Collaborated with enrollment recruitment team to create and update marketing material and craft inclusive, encouraging, and inviting messages• Partnered with Web Strategy team to engage students with social media for awareness and recruitment• Assisted with department budget allocation, planning, and resource forecasting

• Provided Ellucian CRM Recruit training including developing manuals and support to staff • Planned, coordinated, and deployed targeted and mass communication plans through CRM• Researched, analyzed data, created queries, and developed goals for recruitment projects• Developed strategic recruitment plans with Director of Admissions and Vice President of Enrollment Services• Planned annual recruitment calendar; assigned staff, resources, and marketing strategies for each event• Coordinated marketing and design for Admissions print materials, campaigns, and promotions• Supervised front office admissions support staff and recruitment specialists • Oversaw lead tele-counselor and work-study staff; create yearly tele-counseling plans and goals • Planned events for prospective students including campus visit programs, Hawkeye Visit Day, Multi-Cultural Visit Day, and College Connections visits• Represented the college at community events and associations• Reviewed budget and planned expenses for recruitment efforts and marketing campaigns• Prepared and evaluation employment records; hire employees and process hiring related paperwork• Scheduled office coverage, vacation plans, and extended leave

• Managed projects from conception to implementation: Campus Courtyard Seating, Courtyard Lighting, Campus Signage, Campus Room Renumbering, Grout Museum, Strategic Enrollment, Levy and Bond Campaigns• Effectively built relationships with community organizations to create connections for a successful $25M Bond issue and $7M tax levy• Assisted with financial modeling for the fiscal year, proposed education projects, and campus improvement and maintenance• Successfully lead a team to research, locate historical items, design, write, and install a 2,000 sf museum exhibit for the college• Coordinated a yearly letter-writing campaign using business and student testimonials to educate state lawmakers on funding needs and college legislative priorities • Organized and processed construction building project notices, documents, and payments• Created, advertised, and maintained data for Request For Proposals, quotes, and public auctions• Maintained contracts, agreements, and memorandums of understanding for the college• Prepared board motions and documents; publish according to Iowa code• Advised and administratively supported the Director of Facility with campus improvement projects • Collaborate with HLC team for accreditation review; co-wrote related response sections• Coordinated all Worker’s Compensation claims; document and track forms for insurance and OSHA Co-wrote a historical chapter regarding Iowa Community Colleges in a published book.United Way co-chair for community fundraising for two years.

• Designed career fairs and career builder workshops from inception to completion• Managed communication and marketed office services to students, employers, faculty, community, alumni, and prospective students• Created/designed all marketing materials for all services; designed Power Point presentations and wrote/designed tip sheets • Motivationally spoke to groups about career choices, resume building, interview skills, and professional dress• Advised and helped students write resumes, cover letters, choose career paths, and select college programs related to test results• Administered career and personality tests, reviewed results, and discussed options with testers• Maintained effective flow of communication and information through calendars, correspondence, phone messages• Skillfully scheduled day-to-day appointments, coordinated and scheduled appointments

• Precisely entered all data with online applications for traditional, adult, international and graduate programs• Effectively managed all rsvp lists for each program and event• Data entry of all online information requests, ACT and SAT tests, and prospect inquiries• Skillfully printed and linked scanned Image Now documents

• Excellently assisted all students with Admissions concerns and helped them understand the process • Knowledgably processed all international applications, created acceptance letters, and created I-20’s in SEVIS; mailed internationally • Processed all graduate applications, updated all changes, and entered degree information• Tested new data systems for Admissions, trained co-workers, and trouble-shot data transfer issues• Effectively organized, set up, and worked: Visit Day, Orientation, Mock DECA, Friends Luncheon, and Staff Incubator Days• Efficiently sorted, scanned, and processed all mail for admissions, logged all transcripts for each department• Updated grade point averages, ACT and SAT test scores, and information changes in Datatel and files • Productively downloaded and printed, or mass emailed, all prospects and applicants bi-weekly • Successfully Co-chaired Founders’ Day Committee: Planned, organized, purchased, and executed all events

• Effectively handled confidential applicant files, faxes, incoming mail and deposits.• Responsible for statistics and analytical reports for admissions office.• Ordered supplies for domestic and international offices.• Successfully supervised four advisors, two international work study students and nine volunteers.

• Effectively answered multi-line phones.• Responsible for opening and distributing mail, e-mails, voicemails and faxes.• Successfully fulfilled requests for applications and information.• Knowledgably welcomed guests visiting campus.