Heidi Friedrichsen Email & Phone Number

Hudson, Ohio, United States

Wooster, Ohio, United States

Face to face customer interactions, made to order food services, prepping, planning, and preparing ready to eat meals, scraping and racking of dishes, running racks through dish machine, washing pots and pans, delivering clean items to the dining room and kitchen, sweeping and mopping floors, emptying trash, wiping tables and counters, and general cleaning of the facility.

Wooster, Ohio, United States

Delivered goods and services to customers on time and in excellent condition. Utilized GPS to optimize routes and continuously meet estimated delivery times. Communicate with customer to keep them up to date with their order. Maintained high standards of customer service during high-volume, fast-paced operations. Make sure orders are accurate before delivering it to customer.

Millersburg, Ohio, United States

Assist patients with personal care and grooming, including: bathing, dressing, toileting, hair, nail, and mouth care. Assisted in light housekeeping. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient.

Orrville, Ohio, United States

Responsible for making sure the company facility looks neat and presentable to the public. Performs general, routine custodial duties, which include: dusting, sweeping, mopping, vacuuming, cleaning and sanitizing restrooms, restocking paper and soap supplies, emptying trash, cleaning windows and mirrors, and performing routine maintenance to custodial equipment and supplies.

Wooster, Ohio, United States

Demonstrated use and care of merchandise.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.Stocked shelves and supplies and organized displays.Organized racks and shelves to maintain the visual appeal of the store.Developed positive customer relationships through friendly greetings and excellent service.Loaded and unloaded merchandise using a ladder and pallet jack.Removed damaged, out-of-code, not-in-set and discontinued items from displays.Recommended merchandise to customers based on their needs and preferences.Responded to customer questions and requests in a prompt and efficient manner.Prioritized helping customers over completing other routine tasks in the store.Engaged with customers in a sincere and friendly manner.Contacted other store locations to determine merchandise availability.Built relationships with customers to increase likelihood of repeat business.Placed special merchandise orders for customers.Processed cash and credit payments rapidly and accurately.Checked in and stocked inventory throughout the facility.

Wooster, Ohio, United States

Responsible for following food-safety and sanitation procedures while preparing and cooking food items. Experienced in accurately handling monetary transactions, and responsible for safely delivering delicious pizza in a timely manner and providing excellent customer service during delivery and carry-out orders.

Massillon, Ohio, United States

Responsible for following food-safety and sanitation procedures while preparing and cooking food items. Experienced in accurately handling monetary transactions, collecting payments, and issuing receipts. Strong mathematical abilities in addition and subtraction. Responsible for accurately and safely delivering delicious pizza in a timely manner and providing excellent face-to-face customer service during delivery and carry-out orders. Complete familiarity with DOT (Department of Transportation) rules and regulations. Shift leader: Responsible for providing direct supervision to employees at a shift-based company to ensure the business operates correctly, cover for employee absences, manage employee breaks, process cash drops from the register and resolving problems that occur during the shift.

Canton, Ohio, United States

Accurately assembles customer orders from stock and places on pallets, tagging containers, conveys orders to packing station or shipping department. Pays close attention to detail to ensure correct product is picked. Keeping the working areas stocked, clean, free of safety hazards, and organized. Experienced in electronic voice-command based picking, operational knowledge of computerized voice picking headsets and systems, and proficient in using computers and RF scanners.

Uniontown, Ohio, United States

Customer Service Representative for AT&T Business through InfoCision, promoted to Office Assistant for Office of the President for AT&T.Established relationships with customers, and helped them find the products they were looking for, resolved billing questions and issues refunds when appropriate. Out-bound caller who would help sell the latest, most efficient product for a company or help find a solution to a problem the company was having with the product.Experience with data entry, Excel, Word, Outlook.Handled in-bound and out-bound calls, gave estimated dates for service terms and product shipments.Handled multiple lines and directed calls to the appropriate extensions.Responsible for other office tasks and meeting appropriate deadlines.

Massillon, Ohio, United States

Responsible for the safe and efficient delivery and collection of the U.S. Mail™, worked as a part time substitute when regular carriers have scheduled days off or take vacation days.

Canton, Ohio, United States

Demonstrated use and care of merchandise.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.Stocked shelves and supplies and organized displays.Organized racks and shelves to maintain the visual appeal of the store.Developed positive customer relationships through friendly greetings and excellent service.Loaded and unloaded merchandise using a ladder and pallet jack.Removed damaged, out-of-code, not-in-set and discontinued items from displays.Recommended merchandise to customers based on their needs and preferences.Responded to customer questions and requests in a prompt and efficient manner.Prioritized helping customers over completing other routine tasks in the store.Engaged with customers in a sincere and friendly manner.Contacted other store locations to determine merchandise availability.Built relationships with customers to increase likelihood of repeat business.Placed special merchandise orders for customers.Processed cash and credit payments rapidly and accurately.Checked in and stocked inventory throughout the facility.

Canton, Ohio, United States

Handled all customer relations issues in a gracious manner and in accordance with company policies.Educated customers about the food to incite excitement about the company's mission and values.Answered customer telephone calls promptly and in an appropriate manner.Followed up with between 20-50 customers each week to verify that they were satisfied with purchases and service.Communicated clear expectations and goals to each team member.Operated a cash register for cash, gift cards, and credit card transactions with extreme accuracy.Alerted customers to upcoming sales events and promotions.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Actively pursued personal learning and development opportunities.Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.Determined customer needs by asking relevant questions and listening actively to the responses.Mentored new crew members to contribute to the store's positive culture.Spoke with patrons to ensure satisfaction with food and service.Ensured food was stored and cooked at correct temperature.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.Trained and evaluated new employees.Peeled, washed, cut, prepped and cooked vegetables and meats.Presented menus to patrons and answered questions about menu items, making recommendations upon request.Stored food in designated containers and storage areas to prevent spoilage.Displayed enthusiasm and knowledge about the restaurant's menu and products.Attended meetings prior to shift to prepare for large parties and reservations.

Canton, Ohio, United States

Demonstrated use and care of merchandise.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.Stocked shelves and supplies and organized displays.Answered questions regarding the store and its merchandise.Organized racks and shelves to maintain the visual appeal of the store.Verified that all customers received receipts for purchases.Developed positive customer relationships through friendly greetings and excellent service.Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

Canton, Ohio, United States

Assigned patrons to tables suitable for their needs and according to rotation.Spoke with patrons to ensure satisfaction with food and service.Cleaned work areas, equipment, utensils, dishes, and silverware.Provided excellent customer service.Relayed orders to bar and kitchen quickly and accurately.Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.Greeted each customer with friendly eye contact.Managed guest checks, collected cash and processed credit cards.Consistently offered professional, friendly and engaging service.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Provided friendly and attentive service and exceptional hospitality.

High School Diploma, Graphic Design

Activities and Societies: Graphic Design, Photography, Computer Familiarity

Certificate, Graphic Design And Photography

Activities and Societies: Graphic Design, Photography, Computer Familiarity