Heidi Gröhn Email & Phone Number

Helsinki, Fi

Helsinki Area, Finland

Customer management, negotiation, consulting and solution sales with the main clients being companies in finance and banking, wholesale and retail, and the service industry. Providing digital business and consumer information services e.g. for the following needs; credit and risk management, procurement, process automation and integrations, KYC and AML, sales, marketing and analytics, customer management and property information.Experience and know-how in the successful implementation of customer's projects and projects and ability to develop business. Good communication and presentation skills.Networking and strong and long-lasting personal relationships with representatives of the client company.Cooperation and its development with team and internal stakeholders.

Joensuu Area, Finland

Negotiating housing finance needs of customers as well as additional financing services Providing professional financial advice to customers Creating excellent customer satisfaction in remote and face-to-face meetings Reaching the given targets by creating great customer experiences Active involvement in creating new customer relationshipsBuilding up good collaboration with team and stakeholders

Middle And Eastern Finland

- Responsible for the customer relationship of large corporate customers at thehighest level with complex solutions and customer needs in Commercial Banking unit. - Maintaining and enhancing the assigned customer relationships, by providing wealth management and other financial solutions. - Giving professional investment advice according to the financial plan agreed with the customer. Aim to protect and grow the entrusted investment assets in a profitable way according to the goals agreed with the customer.- Acquiring new customers.

Joensuu

- Active management and development of customer relations with a list of own clientele with a higher segment level along with new customer acquisition. Advising and selling comprehensive banking solutions- Building and maintaining clients entire financial needs from finance to investments and insurances - Selling and cross-selling the bank’s products and services with annual personal sales goals- Participation in customer events at the branch office- Processing all types of credits and loans with having the authority to approve mortgages, consumer loans and credits

Joensuu

- Investigating and solving Consumer Complaints- Correspondence with the Consumer Disputes Board- Composing Directives and written Responses for Company's Employees

Joensuu

- Management and development of customer relations- Advising and selling teleoperator's products and services

Joensuu

- Registration tasks and selling Insurances- Customer Service

Lübeck Area, Germany

- Administrative and secretary tasks- Participating in organizing of coaching seminars

Master’S Degree, Business And Law, Management And Labour Law

Bachelor’S Degree, Business And Administration, Accounting