Heidi Hudson-Roberts Email & Phone Number

Mankato, Minnesota, United States

Mankato, Mn

Mankato, Mn

Mankato, Mn

Conduct research analysis, recommendation and presentation of content and business process management system. Create, edit, and/or maintain customer, technical and marketing documentation for current and future products. Provide recommendations, design templates and style guides for consistent communication throughout the organization including project plans, meeting agendas and minutes, bulletins, and manuals. Collaborate with internal project teams to develop ISO process documentation and served as an ISO Auditor.

Mankato, Mn

Developed, motivated and supervised Project Managers, Sales Support Specialists, and Residential Sales Representatives. Assigned responsibilities and objectives, conducted performance evaluations and necessary training. Coordinated and conducted hiring responsibilities of new employees. Participated in strategic planning and forecasting and managed department budget planning. Managed Sarbanes-Oxley process design and documentation for all sales and support operations. Project manager of software implementation and maintenance for multi-million dollar account. Designer and primary administrator for sales tracking software. Recommended and designed solutions for security, storing sales data, reporting and conversion planning. Collaborated with internal departments to ensure maximum and efficient customer service including installations, continuing service, and trouble reporting including a proposal and process for conducting root cause analysis. Consulted and assisted Sales/Marketing Departments for new business opportunities including RFP development and marketing materials for potential clients.

Mankato, Mn

Developed, maintained, marketed and conducted innovative training programs on telecommunications principles, billing applications, Microsoft products, and other third party software applications for clients and internal staff. Developed, maintained, and integrated tools for proper evaluation measurement and assessment of training programs. Consultant for Sales and Marketing Departments for RFP development and marketing materials for potential clients. Initiated formal documentation function developing company style guidelines, formats for online and hardcopy documentation, and overall documentation management. Coordinated, developed, and maintained technical documentation for software development, procedures, and releases in a web-based application.

Mankato, Mn

Provided direction and guidance for a team of customer support representatives. Provided support for clients and internal staff including customer service and escalation and product implementation. Managed monthly billing processes and daily operations/maintenance for multiple companies.

Mankato, Mn

Oversaw all facets of project lifecycle for software development including project initiation, planning, estimation, change, risk, and implementation. Provided recommendations for software design improvements to ensure product quality. Led cross functional teams to coordinate software releases based on project specifications and implementation targets. Served as client liaison for overall project status and financial responsibilities. Developed and maintained strong customer skills, knowledge of products and business environment. Compiled statistical reports for comparison studies, cost analysis, projection of new business.

Bachelor Of Science, Secondary Education / Social Studies

Mini-Mba, Business