Heidi Haen, Sphr, Shrm-Scp Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma

Tulsa, Oklahoma, United States

Co-Owner of La Mariée Boutique in Tulsa. Oklahoma’s premier luxury bridal boutique for the timeless and romantic bride.

Valencia, Ca

Manages the administration and operational needs of the Human Resources Department. Assists the VP, Human Resources with various department projects and functions.Manages staff within HR Department as depicted on departmental organizational chart. Interviews, selects, ensures orientation, training, and when necessary disciplines and/or discharges department personnel. Confers with department management to identify human resource needs, job specifications, job duties, qualifications, and skills. Manages recruitment programs to ensure adequate flow of applicants to fill specific job openings. Chairperson of safety committee and suggestion committee. Manages workers compensation and LOA programs. Communicates regularly with employees, workers compensation insurance company, industrial medical clinic, and attorneys as needed. Administers performance review program. Handles employee relations issues. Collaborates with VP, Human Resources on creation of company policies and procedures. Provide training as required on various topics. Develops and initiates development plans for staff. Ensure optimum utilization of HRIS system for increased efficiency within the department.

Valencia, Ca

Interviews, selects and ensures orientation of department personnel. Confers with management and supervisors to identify human resource needs, job specifications, job duties, qualifications, and skills.Creates and maintains job descriptions. Develops recruitment programs and collateral to attract applicants and to fill specific job openings. Develops and maintains network of contacts to help identify and source qualified candidates. Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements, and to provide information about the organization and position. Oversees on-board processing for all new employees. Coordinates communications with applicants and employees. Collaborates with human resources manager and/or director on creation of company policies and procedures. Provide training as required on various topics. Coordinates salary survey participation and data collection. Conducts exit interviews. Files and maintains applicant data and resumes for future references. Represents SHC at job fairs and career days. Coordinates processing and publication of published policies and procedures.

Framingham, Ma

Responsible for growing client base by marketing services for temporary, project, and temporary-to-full-time staffing solutions by efficiently recruiting, interviewing and matching skilled candidates with clients’ requirements, as well as providing career guidance to candidates. Negotiated contracts with clients, including bill rates and conversion fees; participate in local trade association and networking events to increase presence in the local business community. Performed human resource functions such as hiring, training, development, employment verification, employee counseling and dismissals; oversee team productivity and manage a personal book of business; while generating year over year revenue growth by providing the highest quality of customer service to both client companies and job candidates.

Responsible for growing client base by marketing services for temporary, project, and temporary-to-full-time staffing solutions by efficiently recruiting, interviewing and matching skilled candidates with clients’ requirements, as well as providing career guidance to candidates. Negotiated contracts with clients, including bill rates and conversion fees; participate in local trade association and networking events to increase presence in the local business community. Performed human resource functions such as hiring, training, development, employment verification, employee counseling and dismissals; oversee team productivity and manage a personal book of business; while generating year over year revenue growth by providing the highest quality of customer service to both client companies and job candidates.

Responsible for managing business operations to increase sales, profitability, market share, as well as customer & client satisfaction. Assessed local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives, and business plans for the branch. Developed and implemented sales and profitability plans according to management principles that ensure the development and maintenance of new and current clients. Provided training, coaching, development, and motivation to bring out the best in each team member. Recommend desirable changes in the policies and goals of the branch and the organization. Addressed customer and employee satisfaction issues promptly. Maintain and enforce personnel policy. Responsible for all branch level human resource functions such as hiring, training, development, employment verification, employee counseling and dismissals. Participated actively in the community, business, and industry organizations to build a network of contacts that improve the presence and reputation of the branch and company in the local area. Achieved the profitability goals/objectives of the branch and organization.

Responsible for customer, sales, and gross-margin growth. Manage and expand client base through staffing analysis and consultations, site visits, presentations of service, luncheons, and networking. Establish sales goals, providing direction and assistance as needed. Develop and maintain good working relationships with clients and candidates. Educate clients on additional services and staffing strategies. Manage recruiting and selection activities to ensure adequate, timely, and qualified staffing. Continually develop recruiting strategies and provide ongoing training to staffing team in all aspects of recruiting. Maintain a positive, upbeat, goal-oriented work environment, emphasizing teamwork and focus on success.

Manage all workers compensation cases, from initial consultation to final resolution. Mediation / Trial Preparation, including drafting medical summaries. Organize and maintain confidential files.

Developed internal and external summaries and presentations of budgets and period performance, including sales, COS, variation (material, labor and overhead pools), and inventory. Team member for the successful implementation of a new business system (BaaN v5). Organized annual two-day supplier’s conference for over 100 attendees (top 75% of the $23M supply base). Member of the Policies and Procedures working group responsible for drafting new (AS9100 compliant) policies and procedures. Responsible for planning and booking all company travel. • Implemented a 5S program (lean administration) reducing shop floor space requirements and material travel, set-up times and total productive maintenance costs. • Negotiated exclusive agreement with a national travel agency, retaining all commissions for the company.