Heidi Hastings, Fache Email & Phone Number

WPS liaison to government and prime partners for the Military and Veteran Health contracts

Greater St. Louis Area

Led daily and strategic operations for 25 clinics with 80 physicians/25 NPs and 200+ staff. Coached directors and managers on quality, customer service, and team engagement. Built and managed professional development programs aligned with Catholic healthcare mission, partnered with physician groups, and negotiated employment contracts. Led professional.

Responsible for operations of rural outpatient clinic group of 15 clinics (primary care and various specialties). Physician recruitment and contracting. Professional development for practice managers. Hiring and managing the administrative leadership. Budget development and execution as well as policy writing and implementation. Led multi-disciplinary.

Director for Joint Medical Planning at the Department of Defense Combatant Command level. Orchestrates international aeromedical evacuation in support of contingencies and natural disasters. Leads DoD and Federal Interagency patient movement exercises to ensure preparedness.Experience includes: Project management, exercise planning, corporate strategic.

Bellevue, NE

Senior Group Practice Manager for a community clinic comprised of 115 professional staff from 7 outpatient clinics, to include Residency programs. Experience includes: Project management, clinic management, supervisor, led multi-disciplined teams, call center management, data analysis, team building, customer satisfaction, quality reviews, budget.

San Antonio, Texas

Directed health plan operations with a managed care contractor for a 4-state region. Managed member services, debt collection, patient travel, congressional inquiries, on-line program implementation, provider network management, community relations, contract oversight, facility accreditation assurance, marketing, enrollment activities, provider.

Oklahoma City, Oklahoma Area

Flight Commander for Resource Management Office: Oversaw $38M+ annual budget, civilian staffing, personnel and vehicle contracting officer, manpower utilization, service line strategic planning and business case analyses, data collection, support agreements, internal audit program, accounts receivable, third party collections, medical equipment purchasing.

Master Of Science (M.S.), Management

Bachelor Of Arts (B.A.), Psychology