Heidi Hastings, Fache Email & Phone Number

WPS liaison to government and prime partners for the Military and Veteran Health contracts

Greater St. Louis Area

Led daily and strategic operations for 25 clinics with 80 physicians/25 NPs and 200+ staff. Coached directors and managers on quality, customer service, and team engagement. Built and managed professional development programs aligned with Catholic healthcare mission, partnered with physician groups, and negotiated employment contracts. Led professional development seminars for 80+ managers.

Responsible for operations of rural outpatient clinic group of 15 clinics (primary care and various specialties). Physician recruitment and contracting. Professional development for practice managers. Hiring and managing the administrative leadership. Budget development and execution as well as policy writing and implementation. Led multi-disciplinary teams in start-up projects, acquisitions, mergers, and construction projects. Growth and expansion into neighboring counties. Integral part of the Community Health Committee and Safety Committees.

Director for Joint Medical Planning at the Department of Defense Combatant Command level. Orchestrates international aeromedical evacuation in support of contingencies and natural disasters. Leads DoD and Federal Interagency patient movement exercises to ensure preparedness.Experience includes: Project management, exercise planning, corporate strategic planning, contingency response plans and execution, global collaboration, Federal Interagency cooperation, security control, negotiation, team lead, speaking engagements, supervisor

Bellevue, Ne

Senior Group Practice Manager for a community clinic comprised of 115 professional staff from 7 outpatient clinics, to include Residency programs. Experience includes: Project management, clinic management, supervisor, led multi-disciplined teams, call center management, data analysis, team building, customer satisfaction, quality reviews, budget management, contract management, regulatory compliance, marketing, community relations, standardization, appointment templates, scheduling, emergency management, disaster preparedness, public speaking, trainer

San Antonio, Texas

Directed health plan operations with a managed care contractor for a 4-state region. Managed member services, debt collection, patient travel, congressional inquiries, on-line program implementation, provider network management, community relations, contract oversight, facility accreditation assurance, marketing, enrollment activities, provider educationAWARDS:Defense Meritorious Service Medal for exceptional change management and budgeting skillsJoint Service Achievement Medal for creation of critical multimedia marketing materials

Oklahoma City, Oklahoma Area

Flight Commander for Resource Management Office: Oversaw $38M+ annual budget, civilian staffing, personnel and vehicle contracting officer, manpower utilization, service line strategic planning and business case analyses, data collection, support agreements, internal audit program, accounts receivable, third party collections, medical equipment purchasing, cost center manager program coordinator, Primary Care OptimizationMedical Readiness Officer: Medical Control Center Chief, directing patient transportation, treatment and shelter activities after real-world F5 tornado strike in May 1999. Disaster preparedness planner and instructor, supervisor, supply chain management, community relations, manpower, quality measuresAWARDS: Air Force Commendation Medal for conducting a multifaceted response to real world tornadoJoint Service Achievement Medal for deployment support to OPERATION NORTHERN WATCH

Master Of Science (M.S.), Management

Bachelor Of Arts (B.A.), Psychology