Heidi Hawley Email & Phone Number

Timber Ridge Lodge & Waterpark

Timber Ridge Lodge & Waterpark

Organized a new department consisting of multiple activities and guest services; Create, organize, and direct activities to promote resort amenities and increase guest relations; Supervise productivity, scheduling, and operations of eight staff members; Assist in operational communications between Holiday Inn Club Vacations, RCI, and the Grand Geneva Resort.

Produced accurate and timely invoices for corporate group billing; Conducted inquires per each hotel department relating to billing questions; Prepared and distributed accurate period end reports; Processed reconcilliation of NSF checks and credit card disputes; Increased amount of collected receivables from 78% to 97%.

Managed Productivity, scheduling, and evaluation of fifteen staff members; Conducted interviews and hired full and part-time staff; Resolved customer complaints and issues relating to spa operations; Assisted in reorganization of front desk, reservations, and retail store.

Communicated group requests and room requirements with the sales department, reservations, and front desk; Managed room block reservations with group coordinators and guests; Monitored all room reservation operations, identified problems, and provided solutions to maximize room revenue.

B.S. Organizational Leadership, Communications, Business Management

Education record