Heidi Itzke Email & Phone Number

Heidi Itzkeheidiitzke@gmail.comAn accomplished Multilingual Service Industry Professional with over 15 years’ experience in ensuring all guests have an impressive experience by providing outstanding customer service through building strong relationships with each and every guest including children. Highly experienced in Managing people, processes, and challenging situations in diverse environments; looking for a challenging opportunity with a progressive organization to continue to grow within my chosen career.Multilingual – English, French and GermanConsistently deliver high quality service, ensuring safety, quality, security, and attention to detail with every interactionAbility to anticipate all customers needsExcellent interpersonal skills combined with commitment to my guests and teamProven ability to meet strict deadlines, within a multitude of industriesAbility to adapt to the always changing environmentExhibit a warm, caring, and professional disposition when dealing with all customers, regardless of the situationDiplomatic problem resolution skills assuring a safe win-win solution for all parties concernedSolid degree of common sense in dealing with “out of the box” situations, ability to act quickly with confidenceStrong aptitude for multitaskingExcellent communication skills, strong leadership abilities, tact, diplomacy and friendlinessManagement of all customer’s questions and concernsData entry, Time managementExperienced in Sales, strong in up selling and expansion of products within new marketsResponsible for balancing nightly sales to cash/credit chargesExperienced in training and development of staffComputer skills in Microsoft Office, HomeFront, Timberline, and Internet use

Listed skills include Customer Service, Administrative Assistance, Construction, Project Coordination, and 33 others.